THE IMPACT OF TEAM WORK ON CUSTOMER SERVICE QUALITY A CASE STUDY OF NATIONAL CURRICULUM DEVELOPMENT CENTRE‚ UGANDA DRONYI SILVER WANI 08/U/6906/PLE/PE A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND ENTREPRENEURSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF PROCUREMENT AND LOGISTICS OF KYAMBOGO UNIVERSITY APRIL 2012 CHAPTER ONE 1.0 INTRODUCTION This chapter includes the background of the study‚ statement of the problem‚ purpose
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PRODUCTIVITY CONCEPTS AND MEASURES Productivity is an overall measure of the ability to produce a good or service. More specifically‚ productivity is the measure of how specified resources are managed to accomplish timely objectives as stated in terms of quantity and quality. Productivity may also be defined as an index that measures output (goods and services) relative to the input (labor‚ materials‚ energy‚ etc.‚ used to produce the output). As such‚ it can be expressed as: Hence‚ there
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working in the social service field is the best career path for me. In order for me to reach my goal in working in the social service field successfully there are a few goals I need to complete in order to do so. At the top of the list is to get my Bachelors degree‚ Get better organized and healthy‚ obtain an
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Review Question (pg. 54‚ no. 12) The term “marketing mix” could suggest that marketing managers are mixers of ingredients. Is that perspective a recipe for success when employing the 7 Ps to develop a services marketing strategy? The marketing mix is a business tool used in marketing products. The marketing mix is often crucial when determining a product or brand’s unique selling point‚ meaning that the unique quality that differentiates a product from its competitors‚ and is often synonymous
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Mandatory Community Service Ages 18 21 In requiring young adults between the ages of 18 and 21 to conduct mandatory community service within the United States‚ which would be pushed by the Federal Government‚ is a positive option I feel would benefit the aid of growing young adults. With today’s society many young adults are "blessed" with the privilege of not having to lift a finger’ in their entire lives while others have to work from day 1 to the end of their lives. Even though this type
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MARKETING CONCEPTS Following are the six concepts of marketing • Production concept • Product concept • Selling concept • Marketing concept • Societal marketing concept • Holistic marketing concept THE PRODUCTION CONCEPT: DEFINITION BY KOTLER: “It is the idea that customers will favor products that are available and highly affordable and that the organization should therefore focus on improving production and distribution efficiency.” EXPLANATION: This concept is the
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CASE: “The Success of the iPod and iPhone raises the licensing question for Apple…. Again” 1. Use the Cyclic Innovation Model figure to illustrate the innovation process in this case and provide a brief description? Apple started in 1977 when it’s first personal computer was designed by Steven Jobs and Steven Wozniak. The thing that was different about the Apple Macintosh personal computer was that it used a mouse driven operating system‚ which was not being used by other computers at the
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LEADERSHIP FROM AN ISLAMIC PERSPECTIVE By LOKMAN EFFENDI RAMLI Page 1 of 27 1.0 INTRODUCTION Allah (s.w.t.)1 has created mankind with noble objective that people would lead their live in peace and harmony following the system of belief of his revelations sent down through Prophets from time to time since very beginning of the society in this world. On top of that‚ Allah (s.w.t) said in Al Qu’ran the responsible of humankind is to worship to him. “I have only created jinns and men
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(Provide examples from the text). In the first sentence in chapter 3‚ Holden tells the reader‚ “I’m the most terrific liar you ever saw in your life.” How does this connect to his character? How does Holden Caulfield’s name encompass his personality? What kind of reading does Holden like? What authors and types of stories do you enjoy? What is Holden’s criterion for a good book? Does Catcher in the Rye meet this criterion for you? Tell us about the topic you are choosing for the third paper and
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CHAPTER 1 1.1 INTRODUCTION Customer satisfaction: Customer satisfaction is a measure of the degree to which a product or service meets the customer’s expectations. Satisfaction results when expectations are equaled or surpassed. Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important
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