1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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Everything was okay! (screams‚ hands in hair) I remember when we would dance around here‚ the girls‚ Abigail and I. When the days passed by‚ weeks at a time. (spinning around‚ arms in the air) When we spent hour after hour laughing‚ singing‚ dancing. I miss it. I miss everything. The smiles on everyone’s faces‚ the warm air filling our lungs. (breathes in and out deeply‚ raising arms) It was the only ‘voice’ (air quotes) we had most of the time and it often seemed like the only fun‚ us girls could
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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OF EXTRA-MURAL STUDIES MASTERS IN PROJECT PLANNING AND MANAGEMENT LDP 601: FUNDAMENTALS OF MANAGEMENT PRESENTED BY: GROUP 1 SUBMITTED TO: PROFESSOR HARRIET JEPCHUMBA KIDOMBO DATE OF SUBMISSION: APRIL 15‚ 2014 Question: Examine the concept of ethics and illustrate with a case study how it has been institutionalized in an organization Group 1 Members No Name Registration No. 1. Michael Ngumbu Nguri L50/71712/2014 2. Anne Wanjiku Waititu L50/71437/2014
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| Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc.
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Hart’s theory and legal system Introduction One of the principal lessons of ‘The concept of law’ is that legal systems are not only comprised of rules‚ but founded on them as well. In contrast to Austin who had insisted that the sovereign makes all of the rules‚ Hart argued instead that the rules make the sovereign. In this essay‚ I would like to explain Hart’s theory and how the social rules are related to the legal system and rules of recognition. This essay has five parts. In the first part
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USING THE CONCEPT OF MODE OF PRODUCTION EXPLAIN THE MARXIST THEORY OF CONFLICT. GIVE SPECIFIC EXAMPLES. The term mode of production derives from the work of Karl Marx (1818–1883)‚ Marx used the term mode of production to refer to the specific organization of economic production in a given society. A mode of production includes the means of production used by a given society‚ such as factories and other facilities‚ machines‚ and raw materials. It also includes labor and the organization of the labor
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Servicescapes: The Impact of Physical Surroundings on Customers and Employees What is the Main Objective? --------------------------------------------------------------------- The objective of this article - Servicescapes: The Impact of Physical Surroundings on Customers and Employees- is to integrate theories and empirical findings from diverse disciplines into a framework that describes how to build environment‚ or what is referred to here as the "servicescape‚" affects both consumers and employees
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themes that are key principles in Zen Buddhism. These themes include: the importance of balance‚ the disapproval of logical thinking‚ and enlightenment. Salinger was questioning his religious views after the war. He turned to Zen Buddhism as his new perspective on life. You can tell his stories were influenced by his religion because most of the common themes throughout Nine Stories‚ a short story cycle‚ represent Zen ways of thinking. If a reader did not have a basic understanding of Zen Buddhism they
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The four concepts which organizations use to design their marketing strategies (product concept‚ production concept‚ selling concept‚ and societal marketing concept) are important because they serve as a guide for businesses to plan and carry out their marketing and selling efforts. The production concept is the oldest of the concepts in business. It proposes that customers prefer products that are cheap and widely available. organizations that focus on this concept are likely to concentrate on
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