1. From an emotional labor perspective‚ how does dealing with an abusive customer lead to stress and burnout? In the case of dealing with an abusive customer‚ it could lead an employee to feel stress by having their felt emotions conceded by their displayed emotions and this could lead them to burn out if they have no solution. Most common stress relievers are exercising‚ talking to a friend or doctor‚ and good sleep. Furthermore‚ it should be an employee ’s skill and ability to learn emotional
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Emotional Health: dealing with stress Many people take their health for granted; their physical health as well as their emotional health and they often times won’t do anything about it until problems appear. Maintaining physical health requires a lot of work sometimes and so it is with emotional health. Even though you might not always see the consequences of not being emotionally healthy right away‚ your body is reacting to the way you feel. Whenever I am stressed‚ my body is alert and is very
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RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight attendants and bill collectors. Since then various researchers have subsequently expanded the topic to various different types of workers including teachers (Blackmore
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Stress and Burnout Mary Johnson OMM 618 Human Resource Management MFG 1326 A Felicia Bridgewater 7/29/13 Stress and burnout go hand in hand and it’s easy to end up in this situation when you continuously work more overtime hours than the average employee at your place of employment. Most of these employees are working both second and third shifts back to back at least five to six times a week. This is becoming a widespread trend in the workplace and
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successes‚ and dilemmas‚ but one of the issues that seem to be more prevalent in high-stress jobs‚ such as sales or other fast-paced jobs‚ is that of stress and the burnout associated with it. Stress is something that affects different employees in different ways‚ from getting depressed to not eating and can be detrimental to their well-being and to the company also. Companies are also affected negatively with how employees perform‚ the rise of absenteeism is higher and the work performance takes
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. From an emotional labor perspective‚ how does dealing with an abusive customer lead to stress and burnout? Research shows that forcing displays rules on employees that will take a heavy emotional toll. It is unnatural to expect anyone to smile all the time or to take abuse from customers‚ clients‚ or fellow employees. (Robbins & Judge‚ 2007‚ p. 288) Positive affect is a mood dimension that consists of positive emotions that is excitement‚ self-assurance‚ and cheerfulness that the high end
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Running head: BURNOUT: A CHALLENGE TO THE HUMAN SERVICES Burnout: A Challenge to the Human Services Roxanne Arballo BSHS 461 – University of Phoenix Burnout: A Challenge to the Human Services Those who work in the Human Services field and nonprofit areas are highly vulnerable to burn out. 2010 provides larger numbers of clientele‚ forced human service personnel overtime work hours‚ on-call after hours‚ and other schedule and work imbalances. World population numbers are escalating as the
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What is emotional labour? Defined by the author Bryman (2004) emotional labour is the state of affairs between employees as part of their working roles and the need to express feelings and emotions as part of their work. The types of emotions can be delivered in a desirable way or undesirable way‚ in other words positive or negative. Why is emotional labour so important? As stated in the article written by Bryman (2004) the importance of promoting emotional labour is because‚ emotional
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demands on our time and energy are a part of everyone’s life. Stress is not how many demands you have in your life‚ but rather how you and your body respond to these demands. For some‚ racing to meet a tight deadline or complete a long “ToDo” list can be positive and energizing. It’s important to learn what stress is‚ at what point it becomes harmful‚ and options for how you can respond to it. Finding the right balance is essential. Stress: A Fight or Flight Response When you find yourself in a
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Module 02 Written Assignment - Dealing with Stress HS260/HUS2540 Section 01 Community Psychology Community psychology is the relationship between social systems and individual well-being in the community setting. Community psychologists are challenge with an assortment of social and mental health problems and research and interventions in both public and private community situations they aim to promote welfare. Community psychology ascended out of frustration with the medical
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