A subcommittee of the board of directors of Hampton Inns has made a bold proposal that customers be given a guarantee of “complete satisfaction or your night’s stay is free”. Employees will be permitted to make good on this guarantee without the approval of managers. But although the proposed guarantee would show great confidence in the hotels’ quality and would give Hampton Inns a competitive advantage‚ most of the hotel’s managers oppose the plan. Why would they not want to guarantee customer satisfaction
Premium Hotel
Hong Kong Salary Report 2010 Sourcing Industry Hong Kong Salary Report 2010 SECTOR TRENDS – RETAIL & SOURCING Hong Kong’s retail sector has been affected by the global economic crisis. Hiring activity remains subdued in the aftermath of store closures‚ shelved expansion plans and the weak trading results of major brands. The position is different in mainland China‚ where major retail brands continue their growth. The demand from global retail‚ manufacturing and trading companies for sourcing
Premium Retailing Recruitment Certified Public Accountant
Introduction Nowadays‚ Hong Kong is not only a place for financial‚ real estate or logistical business activities‚ as the government provides the weight on sports events and development. The function of sports activities in HK is no longer to be an entertainment but it starts moving to a professional event. For example the successful outcome of Olympic Equestrian Events in 2008‚ therefore‚ Hong Kong people start changing their mind and believe that they are well prepared for a large international
Premium Sport Hong Kong Olympic Games
The Low Cost Airline: AirAsia A study of opportunities‚ challenges and critical success factors LGT 3007 Air Transport Logistics Introduction History of low cost airlines The low-cost concept became a moneymaker in the United States‚ where it was pioneered in the 1970s by Southwest Airlines‚ the model for budget carriers elsewhere like Ryanair and easyJet in Europe. Definition of low cost airlines A low cost airline generally has many features that differentiate it from the traditional
Premium Airline Low-cost carrier Southwest Airlines
Introduction: Hong Kong‚ known as”Pearl of the Orient” which enjoys the freedom of speech‚ the freedom of economy and the finest legal system. However‚ discrimination is everywhere. It is because people are not equally. It would always be inequality among people referring to physical and mental processes. Of course the two sexes are not equal‚ so that sex discrimination is always an issue in a society‚ especially in workplace. Background: It is a matter of fact that a employer will base on
Free Gender Female Woman
need for Hong Kong Electronic Industries Association (HKEIA) to provide assistance for local electrical small and medium enterprises (SMEs) to enter the Southeast Asian Market. Background of the project In the past few years‚ Hong Kong’s electronic industry has been facing intense competition from nearby countries‚ such as China‚ Taiwan‚ Singapore and South Korea. Many local SMEs failed to stand in this highly competitive business environment and end up being shut down. Due to the low demand
Premium Southeast Asia Economic integration Asia
LOW COST DEVICES IN GOVERNMENT AND EDUCATION -Windows vs. Android- Executive Summary This paper discusses the penetration of tablets in public sector and options that organizations are considering as they evolve their IT infrastructure to address new user needs in the world of mobile devices. Android-based tablets have a lot of obvious appeal considering low acquisition costs against tight public budgets. However‚ when judged against 4 areas critical to public sector and education Ease of
Premium Google Android
walmart’s cost leadership/Broad market strategy WALMART’S STRATEGY Basis for Customer Value lowest cost Broad Market Target Market Who: Determining the customers to serve 1.Wal- Mart ensures that it positions itself strategically in the market by offering products that meet the needs of all the population segments. 2.Wal- Mart’s target marketing has been based on the fact that different age groups’ demands are catered for sufficiently What: Determining which customer needs to satisfy •before
Premium Customer Barriers to entry Target market
Hong Kong Peninsula’s OLI study of Qatar market 1 Ownership Advantages According to Dunning’s eclectic OLI framework [1993]‚ the ownership specific advantage is talking about control issue such as cost‚ benefit and risk of inter-firm relationships. These issues can be justified as three elements: Firm Size‚ Multinational Experience‚ and Ability to develop differentiated Products. Dunning and McQueen [1981] also point out that the foundation of the firm entering new market is able to acquire
Premium FIFA World Cup Multinational corporation Arabian Peninsula
of high-tech industry in Hong Kong and Singapore Hong Kong and Singapore are two metropolises that sharing uncountable similarities on many aspects. Both are small and densely populous city-stated located in East Asia‚ having similar development path and history‚ lacking natural resources‚ being praised as one of the Asian Tigers and the freest economies in the world‚ sharing similar advantages on several fields. Because of the combination of broad similarity‚ Hong Kong and Singapore are often
Premium Industry Singapore Hong Kong