The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
Premium Hotel
Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
Premium Management
FINAL ESSAY: THE WAR ON THE EASTERN FRONT This essay will analyze and interpret some of the key events that took place during The War on The Eastern Front‚ which took place on June 22‚ 1941. After years of abiding by The Treaty of Versailles Germany decided to attack Poland marking the beginning of World War II between the axis powers of Germany‚ Italy‚ and Japan and the main allied forces‚ which consisted of the Soviet Union‚ United States‚ and Britain. From 1939 to 1942 the axis powers were able
Premium World War II Nazi Germany Soviet Union
THE THIRD SPACE Four months to the elections and the idea of a third front has been floated into the political picture of India. “We are aligning non-Congress‚ non-BJP parties in both houses‚" JD-U chief Sharad Yadav said at a joint press conference of the ‘third front’. Indian politics stands at an emergent juncture. The dominant (in terms of seats) and ruling party Indian National Congress (INC) is drastically losing popularity after a plague of scams. Critically‚ mass media touts Bharitya Janta
Premium Indian National Congress United Progressive Alliance Indira Gandhi
Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
Premium Hotel Hotels Hotel chains
Assignment – Front Cover Students are required to use the enclosed Assignment Front Cover when submitting assignment. This is a MANDATORY requirement and the College will not accept any assignment received without the attached Assignment Front Cover. Kindly ensure that the Assignment Front Cover is not blocked by anything. Any fanciful cover that you would like to enclose should be placed after the Assignment Front Cover. Copies of the Assignment Front Cover are available at the information
Free Separation of powers Law Constitution
JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book‚ wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area‚ 5. To check pigeon holes for message/ location forms and to act accordingly‚ 6. To keep and give keys. 7. To report
Premium Key Florida Keys The Doors
The difference between the war front and the home front Gendered difference on who can speak out about the war In Tim O’Briens The Things They Carried‚ there are multiple instances that are brought up about who can speak about or understand an actual war story. During Full Metal Jacket‚ there is a scene : prostitute scene; negotiation – sells her for $5 when originally wanted $15. Woman = completely powerless. Feminine is pacifist‚ esp. race. In The Things They Carried‚ Tim O’Brien discusses
Premium Woman
Page No .: 1 Account Branch : MOGAPPAIR - WEST Address : HDFC BANK LTD NO.12‚ 6TH BLOCK TNHB‚ MOGAPPAIR WEST City : CHENNAI 600037 State : TAMILNADU Phone no. : 044-61606161 OD Limit : 0.00 Currency : INR Email : raji_gamo@yahoo.co.in Cust ID : 36731019 Account No : 17651050009055 PB Customer A/C Open Date : 13/08/2010 Account Status : Regular RTGS/NEFT IFSC : HDFC0001765 MICR : 600240056 Branch Code : 1765 Product Code : 105 MS. S RAJESWARI L AND P SOMAPPA COMFORT
Premium
Making a Reservation Receptionist: Good morning. Welcome to The burj al arab Hotel. Client: Hi‚ good morning. I’d like to make a reservation for September 24. Do you have any vacancies? R: Yes sir‚ we have several rooms available for that particular weekend. R: How long will you be staying? C: I’ll be staying for two nights. R: How many people is the reservation for? C: There will be two of us. R: And would you like a room with twin beds or a double bed? C: A double bed‚ please. R: Great
Premium Burj Al Arab Hotel