Test Paper - Front office operations II Section 2 True False True True True True True False True True Section 3 Question 1 Airlines * They operate world -wide and normally make arrangements for the flight crew to stay overnight in hotels. Hotel bookings centres and agencies * Specialised agencies that will book rooms for costumers at the hotel they chose to stay. They give information to their costumer about hotels and what is available. Hotel representatives
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MANAGE FRONT OFFICE/GUEST SERVICE OPERATIONS 1) Identify at least FOUR areas requiring Standard Operation Procedures. a. Specific Operations : i. Process check-in‚ reservation‚ post charges‚ process check-outs b. Staff conduct and Appearance: i. Procedure for handling misconduct and/or inappropriate appearance c. Safety and Security: i. Fire safety procedures‚ procedures for issuing room keys and handling emergencies d. Service Standards: i. Answering phone calls‚ speed‚ accuracy‚ completeness
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Bunduhn (2010)‚ the hotel industry‚ in a worldwide scale‚ should meet the needs of their clients by adopting technology. In this fast paced world we currently live in. Technology is convenient‚ fast‚ and more economically wise to integrate into a system whose formula for success and their criteria for evaluation of good service is the comfort and convenience that the clients experienced bringing in more people‚ and ultimately more profit; a big plus to other important aspects of the hotel industry. Adopting
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Case study page 209: Overbooked: The Front-Office Perspective. Overbooking? The case discusses what could be done‚ the possible alternatives and solutions that person can do in order to fix the problem of overbooking‚ in this case it is from a Front-Office Perspective. Personally if I had to face a similar situation I would have several options to follow and do. First issue is when guests are doing booking to rooms. This part of the booking process is the most important process‚ in which
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Europe and U.S.A.: Law Applicable to Front Office The U.S. law system is somewhat interesting‚ at least when looking at it from a perspective of a European. In America most laws are part of the common laws‚ which means they resulted from decisions of judges‚ made after a case has been presented before a court‚ where the jury and the judge decide whether such conduct was appropriate or not‚ after a decision has been made‚ any further conduct that contradicts this ruling is unlawful. Europe‚ like
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A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚ a mini-barwith snack foods and drinks‚ and facilities for
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sources used A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚
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A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
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The Front desk Aretha Dumuje Professor Faith Bradley Lodging Operations Management HTM 280 June 2‚ 2013 The front office department is the most visible department in a hotel. The focal point of activity within the front office is the reception desk. The reception desk is usually the place at which the guests form their first impressions of the hotel. It is also the communication center for the hotel’s operation (Baker‚ S‚ Huyton‚ J and Bradley‚ P‚ 2000‚ p. 22).
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“The Latest from the Feminist “Front” by Rush Limbaugh argument is that how male’s pursuit females. The title “Feminist Front is the first evidence that the writer use to characterize feminist create a facade. The writer claims his views on the feminist movement is rough‚ insensitive‚ cruel‚ and provocative. The writer is rough on feminist with is why there is common ground. The excerpt has several logical fallacies which is some type of counter statement that weakens an argument (Writer’s np)
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