Part A: Satisfying Service Incident A1: Service Incident Description Name of Firm/Organization: DiGi Telecommunications Sdn. Bhd. Type of Service or Industry: Telecommunication Service Provider Date and Time of Incident: 11/08/2010‚ 3:28 P.M. Circumstances Leading to Incident This incident happened in Berjaya Times Square‚ Kuala Lumpur. I came across an advertisement on DiGi website regarding “What Berry Are You?” promoting the latest mobile data plan package; DiGi Smart Plan Lite. This
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The Roman military technology ranged from personal equipment and armament to deadly siege engines. [ They inherited almost all ancient weapons. While heavy‚ intricate armor was not uncommon (cataphracts)‚ the Romans perfected a relatively light‚ full torso armour made of segmented plates (lorica segmentata). This segmented armour provided good protection for vital areas‚ but did not cover as much of the body as lorica hamata or chainmail. The lorica segmentata provided better protection‚ but the
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1.1 Data Warehouse A data warehouse is a database that stores current and historical data of potential interest to decision makers throughout the company.[1] In the Terrorist Watch List Database case‚ the information about suspected terrorists are consolidated and standardized from multiple government agencies so that the information can be centralized into a single list‚ from which different agencies can communicate and share information with each other. This centralized database is a specific
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Hist 291 Spring Term Did the Mongols Create a More Diverse Islamic Identity? The historical relationship between the Mongols and Islam can be described as ambivalent. Historians have traditionally viewed the Mongolian invasion of the Khwarazmia and the Abbasid Caliphate as destructive to the Islamic identity‚ because Islamic world-empires suffered a loss of political power‚ economic wealth‚ and human life; and the destruction of Baghdad resulted in the loss of Islamic multicultural and
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reply‚ evaluate and respond appropriately to the original individual. 3.2 – Frontline Resolution; for issues that are straightforward and easily resolved‚ requiring little or no investigation. ‘On-the-spot’ apology‚ explanation‚ or other action to resolve the complaint quickly‚ in five working days or less‚ unless there are exceptional circumstances. Investigation; for issues that have not been resolved at the frontline or that are complex‚ serious or ‘high risk’. A definitive response provided
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References: Frontline‚ (2001‚ January). Child or adult? A century long view. Retrieved from: http://www.pbs.org/wgbh/pages/frontline/shows/juvenile/stats/childadult.html Net industries‚ (2012). Parens patriae. Retrieved from: http://law.jrank.org/pages/9014/Parens-Patriae.html Office of juvenile justice and delinquency prevention
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of concussions but in some rare cases you can get a major disease from the sub-concussive hits like: “A 21 year old football player had advanced CTE and he had never had a concussion like most players in the NFL how have had a concussion and CTE”(Frontline). From this statement you can gather that even a player that hasn’t had a reported concussion can’t get a very serious disease. Now “a professional football player might receive some 900-1‚500 blows to the head during a season.” just imagine how
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RICHARD THE LIONHEART vs. SALADIN THE THIRD CRUSADE TIM PARRY‚ JR. Chapman University 26 November 2003 HIST 306 DR. W. F. LEE Bibliography Reston‚ James. Warriors of God: Richard the Lionheart and Saladin in the Third Crusade. New York: Doubleday‚ 2001. Ballou‚ Robert O. The Portable World Bible. New York: Penguin Books‚ 1944. Tierney‚ Brian. Western Europe in the Middle Ages: 300-1475‚ Sixth Edition. New York: The McGraw-Hill Companies‚ Inc.‚ 1999. INTRODUCTION OF SALADIN And
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among my service encounters‚ as well as pointing out potential suggestions for those service organization that could not meet my adequate expectation as an ordinary customer. Similarities Among all satisfied service encounters‚ I realized all frontline employees were able to create rapport with customers. These outstanding service providers were capable to offer the feeling of care‚ friendliness and personal interactions. I realized these dedicated employees I encountered with not only show empathy
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networking and experimenting also referred to as disruptive innovation. In using these skills‚ Nayar was able to look over the global environment and ask what HCLT was doing and how could it be changed. He posed these questions to the management and frontline employees. He used his strengths and supported his weaknesses with those that held them as strengths. Vineet Nayar brought a company that was barely competing in the IT industry to one that now competes with companies such as IBM. Global Environment
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