3M Optical Systems: Managing Corporate Entrepreneurship MST550 – Capstone Professor Jack Raiton HBSP Case #395-017 Discussion Questions 1. What practices make 3M such an innovative company? 2. What is Any Wong’s role as the OS Unit’s general manager? How effective has he been? 3. What is Paul Guehler’s role as division vicepresident? How effective has he been? 4. What should Andy Wong do with the computer screen AFE? If he gets the AFE‚ should Guehler fund it? Case Outline • • • • • •
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Part A: Satisfying Service Incident A1: Service Incident Description Name of Firm/Organization: DiGi Telecommunications Sdn. Bhd. Type of Service or Industry: Telecommunication Service Provider Date and Time of Incident: 11/08/2010‚ 3:28 P.M. Circumstances Leading to Incident This incident happened in Berjaya Times Square‚ Kuala Lumpur. I came across an advertisement on DiGi website regarding “What Berry Are You?” promoting the latest mobile data plan package; DiGi Smart Plan Lite. This
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1.1 Data Warehouse A data warehouse is a database that stores current and historical data of potential interest to decision makers throughout the company.[1] In the Terrorist Watch List Database case‚ the information about suspected terrorists are consolidated and standardized from multiple government agencies so that the information can be centralized into a single list‚ from which different agencies can communicate and share information with each other. This centralized database is a specific
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reply‚ evaluate and respond appropriately to the original individual. 3.2 – Frontline Resolution; for issues that are straightforward and easily resolved‚ requiring little or no investigation. ‘On-the-spot’ apology‚ explanation‚ or other action to resolve the complaint quickly‚ in five working days or less‚ unless there are exceptional circumstances. Investigation; for issues that have not been resolved at the frontline or that are complex‚ serious or ‘high risk’. A definitive response provided
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References: Frontline‚ (2001‚ January). Child or adult? A century long view. Retrieved from: http://www.pbs.org/wgbh/pages/frontline/shows/juvenile/stats/childadult.html Net industries‚ (2012). Parens patriae. Retrieved from: http://law.jrank.org/pages/9014/Parens-Patriae.html Office of juvenile justice and delinquency prevention
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of concussions but in some rare cases you can get a major disease from the sub-concussive hits like: “A 21 year old football player had advanced CTE and he had never had a concussion like most players in the NFL how have had a concussion and CTE”(Frontline). From this statement you can gather that even a player that hasn’t had a reported concussion can’t get a very serious disease. Now “a professional football player might receive some 900-1‚500 blows to the head during a season.” just imagine how
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among my service encounters‚ as well as pointing out potential suggestions for those service organization that could not meet my adequate expectation as an ordinary customer. Similarities Among all satisfied service encounters‚ I realized all frontline employees were able to create rapport with customers. These outstanding service providers were capable to offer the feeling of care‚ friendliness and personal interactions. I realized these dedicated employees I encountered with not only show empathy
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networking and experimenting also referred to as disruptive innovation. In using these skills‚ Nayar was able to look over the global environment and ask what HCLT was doing and how could it be changed. He posed these questions to the management and frontline employees. He used his strengths and supported his weaknesses with those that held them as strengths. Vineet Nayar brought a company that was barely competing in the IT industry to one that now competes with companies such as IBM. Global Environment
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the 2.5 million juveniles arrested in 1999‚ one hundred and four thousand of the arrests were for violent crimes. “Juveniles accounted for 16 percent of all violent crime arrests and thirty two percent of all property crime arrests in 1999” (PBS Frontline‚ 2005). The more recent numbers in certain cities vary. Depending on the city and/or state is where the difference in numbers shows for the amount of juveniles who have been put behind bars. In my perspective‚ it can be argued that violent crimes
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CHANGES TO U.S. INTELLIGENCE AFTER THE EVENTS OF SEPTEMBER 11‚ 2001 September 26‚ 2013 The events on September 11‚ 2001 caused the intelligence community and the United States Government to realize their failures and dramatically reassess their operating procedures. This undertaking included increased communication and joint operations between different branches of the defense department and the intelligence community‚ an investigation by Congress into the performance of the
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