Task 1: Research different functional areas‚ provide definitions of each of these functions: * Customer Servise Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Its importance varies by products‚ industry and customer; defective or broken merchandise can be exchanged
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goal is over the next 18 months to develop a system that will allow for the production of both our generic electric fans and personalized fans offered at our China location to become a more stream line process and adopt more of a just-in-time manufacturing approach. In order to make this process a reality the IT department will sent a request to develop an automated ordering system that will allow for quick and accurate tracking of inventory level and ordering of new inventory. The IT department
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Riordan Manufacturing Executive Summary Ryan Schnabel The University of Phoenix CIS 319 Computer & Information Processing Dave Karpinsky March 24‚ 2005 Executive Summary: As a Fortune 1000 enterprise‚ and an industry leader in the field of plastic injection molding‚ Riordan Manufacturing‚ offers state-of-the art plastics design capabilities through its facilities in San Jose‚ California; Albany‚ Georgia; Pontiac‚ Michigan; and Hang Zhou‚ China. Currently‚ Riordan’s COO‚ Hugh McCauley‚ and
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Riordan Manufacturing has a reputation for preciseness and conception. It necessary for Riordan to develop a forecasting process that streamlines production and minimizes unsold inventory. Forecasts are vital to every business organization and for every significant management decision‚ (Chase‚ Jacobs‚ & Aquilano‚ 2006). The process of forecasting is necessary not only for inventory and production‚ but also for budgetary and financial purposes as well. Without sufficient information to allow for
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fit for Riordan Manufacturing. The Riordan mission focuses on leading and exceeding industry standards for quality‚ including those set by the ISO 9000. Riordan’s competitive strategy includes leading industry research and development which gives the organization opportunity to adapt to external factors ahead of competitors. Developing new and innovative materials and ones that are environmentally sustainable satisfies Riordan’s desire to be "a solution provider for our customers" (Riordan Manufacturing
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and be a socially responsible company to stay competitive in today ’s market Riordan Manufacturing Inc. is a part of the Fortune 1000 enterprises and exceeds ISO 9000 standards giving them the ability to stay a competitor within the plastic manufacturing industry. Currently‚ Riordan employs 550 employees throughout their four plants in Michigan‚ California‚ Georgia and one in China making them a global company. Riordan supports key customers in the automotive parts industry and aircraft manufacturers
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roles Management can be very complex as they have to respond to planned and unplanned issues that can occur at any given time. Managers have a variety of duties to perform within an organization to help it function properly within the area of business. One of the areas of business that a manager plays a role in is Strategic Planning. Organizing and planning is a priority in businesses. Organizing and planning has objectives that involve developing business goals‚ organizing business resources to
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Riordan Manufacturing Current Financial State James Steven Austin‚ Henry Berger‚ Brian Lee Conway‚ Floretta LeFlore‚ Dedrick Shelmire BSA/500 November 8‚ 2010 Anthony L. Fields Riordan Manufacturing Current Financial State Riordan’s current financial state will be explained the by following accounting ratios. The current ratio is 1.17 which means the company is not in a very good financial state for lenders most lenders will look for a 2.00 or higher. The acid-test ratio is 5.07 which
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Riordan Manufacturing This paper takes a good look at the situation‚ opportunities and challenging issues that are facing Riordan Manufacturing Company. Through analyzing the situations‚ opportunities‚ and challenges the true problem with Riordan ’s human capital is realized. The end-state goals will direct Riordan Manufacturing to improve human resource practices‚ which will give Riordan a sustained competitive advantage (Dreher & Dougherty‚ 2001). Situation Background Riordan Manufacturing is
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Riordan Human Resources Systems Analysis Riordan Manufacturing sells customized bottles and designs‚ computer and room fans‚ and medical devices such as heart valves and stents. The main headquarters is located in San Jose‚ California and the three manufacturing plants are located in Pontiac‚ Michigan‚ Albany‚ Georgia‚ and overseas in China. Riordan Manufacturing wants to replace the Human Resources Information System (HRIS) that was designed in 1992. The purpose of this project is to create
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