Knowledge management is the process of capturing‚ developing‚ distributing‚ sharing‚ and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge (Cortada‚ 2000). Customer relationship management refers to the strategies that companies use to manage and analyze customer interactions‚ purchase history‚ personal interest‚ buying preference and data throughout the customer lifecycle‚ with the goal
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Lotus and IBM Knowledge Management Strategy An Overview September 2000 A Lotus Development Corporation White Paper Copyright 2000 Lotus Development Corporation. All rights reserved. Not for reproduction or other use without express written consent of Lotus Development Corporation Table of Contents The Dynamics of Knowledge Management People‚ Places & Things The Raven Development Project Implementation Scenario Conclusion White Paper Description This overview describes the Lotus
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Knowledge work systems (KWS) serve the information needs at the knowledge level of the organization. Knowledge work systems aid knowledge workers. In general‚ knowledge workers are people who hold formal university degrees and who are often members of a recognized profession‚ like engineers‚ doctors‚ lawyers‚ and science. Their jobs consist primarily of creating new information and knowledge. Knowledge work systems‚ such as scientific or engineering design workstations‚ promote the creation of
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Knowledge is present everywhere in society. Every human being has it. Some may have a lot‚ while some might have very little. How is one supposed to attain such knowledge? According to some philosophers it’s a tossup between being born with it while others think that knowledge is gained as one grows up. In simple terms‚ is knowledge nature or nurture? Are you already born to be joining IMSA or are you brought up with a great education? Plato believes that knowledge is innate‚ meaning that it’s already
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INDIGENOUS KNOWLEDGE EROSION Jyoti Kumari Jyoti Kumari is a freelance researcher and doctoral candidate researching ‘Environmental History of Colonial Punjab’ at the Rajiv Gandhi Foundation in New Delhi. The author can be contacted at jyotikm202@rediffmail.com he indigenous communities in India are the original inhabitants of the natural region and they have been maintaining a historical continuity with pre-industrial societies by following traditional patterns of life. Scattered all over the
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Comment on ’imagination is more important than knowledge’. Knowledge versus Imagination – This is an ancient dichotomy. Knowledge is logical‚ stable and conservative; whereas‚ imagination is creative‚ colorful and rebellious. Knowledge is a stepping–stone to imagination; nevertheless‚ it is imagination that leads to emergence of new knowledge. So‚ what is more important? Einstein‚ through his afore-mentioned soundbite‚ favored imagination. Consider one of the epoch-making episodes of last
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Knowledge Management Table of Contents 1 Introduction ................................................................................................................................... 2 Strategy Development and Deployment ....................................................................................... 3 Knowledge Life Cycle .................................................................................................................. 4 Cultural Transformation.................
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Emotions in the Acquisition of Knowledge What influence does emotion have in the pursuit of knowledge across the areas of knowledge‚ history‚ ethics and science? Furthermore is it good or bad? Knowledge itself is neither good nor bad; rather how one choice of approach on the intentioned use of that knowledge could be argued otherwise. Opinions on Emotions and Knowledge contradict each other when it comes to the decision whether or not emotions are good or bad depending on intentions under specific
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STARBUCKS KNOWLEDGE MANAGEMENT Starbucks Success in Innovation José Alfonso Espinosa Galnares Jones International University September 25th‚ 2010 STARBUCKS KNOWLEDGE MANAGEMENT The research and development department is an area of the company that is considered really important in companies especially in global business. In globalized businesses R&D is something that should really be considered in order to be successful in any country. Starbucks has been developing different R&D
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