Perception Gaps With McDonalds McDonald’s‚ one of America’s favorite fast food brands‚ has very mixed reviews from its consumer base. As a result‚ several gaps in consumer perception of service vs management perception of service have developed. This starts with the initial experience at the register when the customer places their order. The average American expects quality service from food service establishments. This means that they expect to be treated with value and with respect. However‚
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the gender pay gap and gives some common perceptions about the issue. I attempt to explain the reasons behind the gender wage gap between men and women by briefly looking at the issue historically and explain some theories and studies as it relates to employers preference‚ education and career choices.
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Introduction The wage gap is a controversial topic. Some may believe there isn’t anything wrong and others may think something needs to be fixed. The biggest areas of concern are the differences between men and women’s pay and the differences between each races pay. Also another topic of discussion is the reasons why there is even a gap in the first place. So a few things to think about throughout this paper are: What is the real gap between men and women’s pay? What is the real gap between each race
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QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of “service quality” and “customer satisfaction” and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain stores in order to develop and
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SWOT Analysis: Market Internal: Strengths: the company owns and franchises more than 15‚500 outlets in more than 100 countries (great diversification‚ expanding rapidly in high growth areas (i.e. China) By 2006‚ KFC had 1‚700 restaurants in China‚ more than tripling in five years. Profit and sales figures saw increases of over 25 percent for some quarters‚ while comparable figures domestically were 1 and 2 percent. KFC significantly outsold McDonald’s in China‚ and by 2006‚ KFC was opening
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The unique requirements of the additional 3P’s—people‚ physical evidence‚ and process are driven by the particular characteristics of service—intangibility‚ inseparability‚ variability‚ and perish ability. These characteristics also pose more marketing complexities which require different management activities. All services are experiences—some are long in duration and some are short; some are complex and others are simple; some are mundane‚ whereas others are exciting and unique. (Wilson‚ Zeithaml
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The Racial Wealth Gap The racial wealth gap consists of the wealth and asset differences between the majority race groups: Whites‚ Blacks‚ and Latino. In Forbes Magazine‚ there’s an article written by an author named‚ Laura Shin‚ about how white people have a more advantaged at obtaining more household wealth than other races. This article helps shine light on the difference in the levels of wealth acquired by different races. In this paper‚ I will be connecting conflict theories and wealth inequality
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A SUMMER TRAINING PROJECT REPORT ON “Comparative Study Among Airtel and Other Operators’’ AT Submitted for the partial fulfillment of requirement of the award of the degree of Bachelor of Business Administration Submitted to: Submitted by: Mr. ANURAG MATHUR SANDEEP SINHA (HOD‚ B.B.A.) Roll No.-8652731 IIMT Engg. College
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completed around the country it now seems that there is a deep-rooted correlation between ethnic groups‚ intelligence‚ and success within school districts. There are many reasons that could explain why this achievement gap exists within our school systems. However‚ this achievement gap is mainly due to two main challenges that ethnic students have to go through every day at school and outside of school. One challenge is the fact that members of ethnic groups are treated within the schools much more
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Product In order to bring success in China‚ KFC knows that western restaurants need changed by using localization strategy. As cultural adaptation is the process of “adjusting the native ways of thinking and behaviors to be consistent with the local culture” (Kotler‚ 1982)‚ KFC tends to launch Chinese food apart from western food like burger or chicken wings‚ for examples‚ Chinese food like congee and rice‚ and promote Chinese herbal tea in 2004. KFC launched Chinese products like ‘Wolfberry Pumpkin
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