SERVICE MODEL GAP QUESTIONNARIE 1. Name……………………………………….. 2. Age a. Below 20 b.20 to 30 c.31 to 4o d.41 to 50 e.51 and above 3. Gender b. Male b. female 4. Marital status c. Married b. Unmarried 5. Occupation d. Business b. government job c. private jop d.non income group e. others 6. Nationality a. India b. England c. America d. French e. others 7. Income level (monthly) a. below Rs.20.000 b. Rs.21‚000 to Rs 30
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SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through managing
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Gap Inc. in 2010: Is the Turnaround Strategy Working? In the 1990’s‚ Gap Inc. was really harmonized to American pop culture and tastes. The brand was really popular at that time. Everybody was using it. It was also very affordable and stylish. However the company’s fast expansion during that time‚ was accompanied by the addition of long-term debt of few billions. Then we saw the quality of the cloths declining and the style’s popularity going down. Besides their fame of being so perfectly sync
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1. Prepare a brief report based on set task number 1. Investigate the range of hospitality businesses in your district. How many are there? What faction / section of the industry do they cater for? Make notes for a brief report on what you discover? I investigated the range of hospitality business in my district. My district is Midleton area in County Cork. I found six hospitality businesses in my area: Midleton Park Hotel Barnabrow House Ballymaloe House Castlemartyr
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Represent the taxpaying citizens and their opinions. Organize tourism. Market tourism (international promotion of landmarks) Establish general laws‚ rules‚ regulations and environmental policies. Educate tourists about culture. • The tourism industry Been accused of: Being mainly concerned with short term profit‚ rather than long-term sustainable profit. Exploit environment. Do not raise awareness of tourists about sustainability. Owned by big transnational corporations Market destination(
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Introduction The Gap‚ Inc. Company is a San Francisco‚ California based retail clothing and accessories company. It was founded by Donald G. Fisher and his wife Doris. Over the years‚ it has evolved into a major retail company specializing in casual style and urban chic clothing for all sexes and ages all over United States‚ Canada‚ Japan‚ Germany‚ and the United Kingdom. Outsourcing as a force in business continues to remain the main point of discussion in most boardrooms in most corporations.
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Factors Affecting the Band Gap of LEDs By Mohammad Reza Farham Chemistry 222 Thursday 08.02.2012
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Chapter 1 Introduction Marketing for Hospitality and Tourism ©2006 Pearson Education‚ Inc. Upper Saddle River‚ NJ 07458 Marketing for Hospitality and Tourism‚ 4th edition Kotler‚ Bowen‚ and Makens “Marketing is so basic that it cannot be considered a separate function. It is the whole of business seen from the point of view of its final result‚ that is‚ from the customers point of view…Business success is not determined by the producer‚ but by the customer.” -Peter Drucker ©2006 Pearson Education
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Introduction GAP Inc has been a member in the family-clothing-store industry for 43 years. They are one of the top four companies with a 16.3% market share as of 2010 (Van Beeck‚ 2010). They have a chain of stores that include GAP Inc‚ Old Navy‚ Banana Republic‚ Piperlime and Athleta. Between 2002 and 2010 GAP has implemented multiple strategies to accommodate changes in technology and the economy that have driven the strategies of all of the major competitors in the family-clothing-store industry. This
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Generational Gap of Grandparents: There is a big difference in the lives of two sets of grandparents. The Boomers II or Generation Jones (Born: 1955-1965)‚ grandparents lead an active life even post retirement. Their engagement with many activities leaves them with
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