Appendix 1. Annotated Bibliography of Key Articles Identified for Gap Analysis Abraham‚ J.‚ Kannampallil‚ T. G.‚ & Patel‚ V. L. (2012). Bridging gaps in handoffs: A continuity of care based approach. Journal of biomedical informatics‚ 45(2)‚ 240-254. Application to Review: Nurse-Physician‚ Handoff‚ Work low‚ Continuity of Care Model‚ Clinician Centered Approach Abstract Handoff among healthcare providers has been recognized as a major source of medical errors. Most prior research has often
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Available online at www.ilshs.pl International Letters of Social and Humanistic Sciences 8 (2013) 77-85 ISSN 2300-2697 Service marketing triangle and GAP model in hospital industry Rajesh K. Yadav1‚*‚ Nishant Dabhade2‚** 1 Associate Prof. & Head‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India 2 Assistant Professor‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India *‚**E-mail address: drrajeshkyadav@yahoo.com ‚ nishant
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South African airways Presented by: Hadeir Shahin Khaya Ngqula‚ the CEO of South African airways is facing a big challenge‚ which is the striking of SAA ground staff and cabin crews‚ this action won’t affect only the overall performance of the company and slows down operations‚ but it will have a negative long term consequences as well‚ it may affect the company’s reputation‚ and thus affecting it’s prominence and perceived quality in the
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I. Case Overview Philippine Orient Airways (POA) is an airline company that focuses on domestic operations. They took part of the market share when the Company was incorporated in January 21‚ 1997‚ and formally started operations after receiving the Operator’s Permit from the Government. With granting of the 5-year Certificate of Public Convenience and Necessity (CPCN)‚ it gave POA the approval to provide scheduled services. The contract was extended to the next 25 years upon passing of the Legislative
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progress made‚ foreign countries are still somehow treating our banking industry activities as questionable. Various privet‚ public and international bank provide service to there customers in Bangladesh. Banks play an important role for growth Bangladeshi economic sector and give satisfaction to there customers through provide quality banking service. Most of the banks provide same banking service in Bangladesh like current account‚ saving account‚ term deposit and saving deposit. Banking
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The HOMO-LUMO energy gap is an important parameter that characterizes the chemical activity of small clusters. It represents the ability of a cluster to participate in chemical reactions to some degree. In general‚ a large HOMO-LUMO energy gap indicates a weaker chemical reactivity. The calculated values of HOMO-LUMO gaps for Rhn clusters are given in Table 3. From this table‚ the HOMO-LUMO energy gaps are in the range of (0.018-0.297 eV)‚ indicating that the metallic behaviour can appear in these
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Lecturer Department of Business Administration East West University Subject: Submission of the Internship report “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited” DearSir: It is an honor and great pleasure for me to submit my internship report on “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited in Bangladesh”An Study on PRIME Bank Ltd.” in a professional way. I am
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Mcdonald’s Success Strategy And Global Expansion Through CustomeR SATISFACTION Bahaudin G. Mujtaba‚ Bina Patel‚ Nova Southeastern University‚ Journal of Business Case Studies – Third Quarter 2007 This study was conducted for some of the most successful restaurant one amoung was Mcdonald’ds whose effective management and global expansion strategies has led this corporation to achieve big success. This research was done for Mcdonald’s where they have achieved big success in the food industry by
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productivity‚ in-flight features‚ and customer service. Due to the fact that the company only purchases new planes of a single type‚ maintenance downtime is reduced and it is able to keep its planes in the air. In fact‚ JetBlue maintains the highest in-air average in the industry. Additionally‚ JetBlue employs an “operational recovery tool” technology that allows planners to minimize flight cancellations and delays. On board‚ JetBlue prides itself on treating all customers as equals and providing more
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Benchmarking: A Quantitative and Qualitative Look at Southwest Airlines and British Airways In today ’s competitive marketplace‚ all firms are seeking ways to improve their overall performance. One such method of improvement‚ recently adopted by many firms‚ is benchmarking. Benchmarking is a technique used to evaluate internal business processes. "In this analysis‚ managers determine the firm ’s critical processes and outputs‚ baseline those processes‚ then compare the performance of each
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