THE GAP MODEL OF SERVICE QUALITY Service Quality Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives: Internal quality specifications based on conformance to based on customer-perceived External quality quality Importance Of Quality For Service Marketers Gain competitive
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ADL Matrix How industry position influences your strategy Part of thinking about strategy involves thinking about the state of your industry; understanding how your organization fits into it; and‚ from this‚ figuring out your best way forward. While there are many tools that help you do this‚ you can get particularly useful insights with the Arthur D Little (ADL) Matrix. Developed in the late 1970s by the highly respected Arthur D Little consulting company‚ it helps you think about strategy based
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Sam (100235) Kong Feng Pei (100309) Wong Kit Wah (100437) Zhao Yu (103247) ____________________________________________________________ ________________________________________________________ Exercise 5 * SWOT Matrix SWOT analysis‚ or SWOT Matrix model is a useful method to analyze the competitive level of a company. When we want to analyze an internal environment of an organizational‚ we have to identify its strength (what an organization best in) and weaknesses (what an organization
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EXECUTIVE SUMMURY From this thorough research which has been conducted in this paper‚ it can be seen that the marketing strategy implemented by Gap Inc. and Mango Clothing is pivotal to their excellent performance not just globally but specifically in Malaysia. Both Gap Inc and Mango Clothing have a lot in common despite the fact that while Gap is American‚ Mango Spanish. Beyond this‚ the world is drastically becoming a global village and this can be seen in the adoption of similar strategies by
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What is it? The Pugh Matrix was developed by Stuart Pugh who was a professor and head of the design division at the University of Strathclyde in Glasgow. It is also called a variety of names including Pugh method‚ Pugh analysis‚ decision matrix method‚ decision matrix‚ decision grid‚ selection grid‚ selection matrix‚ problem matrix‚ problem selection matrix‚ problem selection grid‚ solution matrix‚ criteria rating form‚ criteria-based matrix‚ opportunity analysis. As a decision making model‚ it
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GenRays Matrix Template Project Management Knowledge Areas|Recommended Tool(s)|Justification for Tool| Project Integration Management | Expert Judgment|-PM Plan is Formal‚ single document‚ approved (becomes officially the project plan. It defines how project is executed and controlled. Scope‚ schedule‚ and Cost‚ Change‚ and Configuration Management plans are created in this process and are part of the PM plan- Scope Management plan is developed here as well.| Project Scope Management | -Interviews
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PresidentsY/A | Political Philosophy | Achievements | Strengths | Weaknesses | Evaluation | Threats | Laws | GENERAL EMILIO FAMY AGUINALDOTerm: (1898- 1901) | | Aguinaldo is best remembered for the proclamation of Philippine Independence on June 12‚ 1898‚ in Kawit‚ Cavite. Aguinaldo formally established the first Philippine republic. He also designated diplomats who were assigned in the major world capitals to seek recognition of Philippine independence | | | | | | MANUEL LUIS QUEZONTerm:
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The BCG Matrix has a few different names. It is also called the Growth-Share Matrix‚ Portfolio Analysis‚ and The Boston Matrix. Management consultants at the Boston Consulting Group developed their matrix in the early 1970s. They designed it to help managers at large corporations decide which business units they should invest in Mindtools.com‚ 2014). So‚ which areas of the business deserve more resources and investment? The BCG Matrix consists of four categories based on the growth rate of the industry
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automobiles from car dealerships than new automobiles from manufacturers e.g. when second-hand cars dilute the automobile market. Competition is thereby oversimplified by Gereffi’s framework as a process that takes place within an industry of firms using similar technologies to produce competing products. Furthermore‚ complementary goods e.g. spares and parts‚ repairs and servicing‚ fuel‚ tax and insurance‚ and finance generates a high percentage of revenue in the motoring sectors. Thus to maintain
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PROPOSED GAP ANALYSIS PLAN When the channel gaps are identified‚ the next step to close these gaps so that the zero-based channel may be achieved. Different types of gaps require different types of solutions. So now we have to close the gaps. Proposed Demand-side Gaps: There are three main methods to close the demand side gaps. * Expanding or retracting the level of service outputs provided to target segment. * Offering multiple service output levels to target segment. * If required
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