GAP Analysis: A technique that businesses use to determine what steps needed to be taken in order to move from its current state to its desired‚ future state. Also called need-gap analysis‚ needs analysis‚ and needs assessment. Gap analysis consists of (1) listing of characteristic factors (such as attributes‚ competencies‚ performance levels) of the present situation ("what is")‚ (2) listing factors needed to achieve future objectives ("what should be")‚ and then (3) highlighting the gaps that
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tasted‚ and seen‚ the healthcare services that are offered by the hospital can be categorized as intangible dominant. This intangible service is largely characterized by interactions with healthcare professionals‚ education on health conditions‚ and ultimately a better quality of health. Though the offering is primarily intangible‚ if the hospital is to be successful they should integrate a few tangible aspects to the offering. If the end goal of the service is to tend to the needs of the patient’s
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GAP MODEL IN SERVICE MARKETING Perceived service quality can be defined as‚ according to the model‚ the difference between consumers’ expectation and perceptions which eventually depends on the size and the direction of the four gaps concerning the delivery of service quality on the company’s side (Fig. 1; Parasuraman‚ Zeithaml‚ Berry‚ 1985). Customer Gap = f (Gap 1‚ Gap 2‚ Gap 3‚ Gap 4) The magnitude and the direction of each gap will affect the service quality. For instance‚ Gap 3 will
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Gap Analysis- Parameters to Measure Service Quality Apr 6‚ 2010 Paulami Roy The Gap Model - Canada Small Business Financing Program The Gap Model is an effective tool for identifying and rectifying service quality and service delivery gaps. Service marketing is inherently different from product or goods marketing. Services are distinctively characterized by their intangible‚ heterogeneous‚ inseparable and perishable nature. A service marketer builds his marketing strategies on five service quality
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Topic : Marketing. 1.introduce to marketing. The major purpose of marketing is to recognize the individual and societal needs. If a product is produced without consumption‚ it will not be able to bring any profits to the manufacturer. Therefore‚ the brief definition of marketing is to evaluate people’s needs profitably. In 1985‚ the American Marketing Association defines marketing as follow: Marketing is the activity‚ set of processes for creating‚ communicating‚ delivering‚ and exchanging offerings
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GREEN MARKETING PRACTICES OF INDIAN FIRMS Introduction According to the American Marketing Association‚ green marketing is the marketing of products that are presumed to be environmentally safe. Thus green marketing incorporates a broad range of activities‚ including product modification‚ changes to the production process‚ packaging changes‚ as well as modifying advertising. Yet defining green marketing is not a simple task where several meanings intersect and contradict each other; an example of this
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Accounting and Bookkeeping Services Marketing Plan Sorcerer ’s Accountant Marketing Vision Sorcerer ’s Accountant will fit the needs of transitional small businesses‚ dealing with the growing pains of leaving an owner-operator model to hiring employees and expanding. These clients will see that Sorcerer ’s Accountant is competitively priced‚ both compared with the market and with the substitute option of hiring their own bookkeepers. Clients will see that Sorcerer ’s Accountant is extremely
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AAA Wine/Spirits Marketing Plan – AAA Wine/Spirits Expansion Table of Contents Executive Summary4 Company Description5 Vision‚ Mission‚ Beliefs and Values 6 Core Competencies7 Situation Analysis9 Competitors11 Target Market12 Action Plan13 The Marketing Mix14 Product Strategy15 Distribution Strategy15 Promotion Strategy16 Pricing Strategy18 Customer and Supplier
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Marketing Plan I. EXECUTIVE SUMMARY Star Software‚ Inc.‚ is a small‚ family-owned corporation in the first year of a transition from first-generation to second-generation leadership. Star Software sells custom-made calendar programs and related items to about 400 businesses‚ which use the software mainly for promotion. Star’s 18 employees face scheduling challenges‚ as Star’s business is highly seasonal‚ with its greatest demand during October‚ November‚ and December. In other months‚ the
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1. Read following paragraph and explain the process this firm might go through to reach this specific marketing strategy - how and why this company reach to use this decision. Also explain results this firm may get from using this specific marketing strategy. In addition‚ recommend any modification of strategy based on SWOT analysis. Bakery chain Tous Les Jours introduces two varieties of "Kim Yu-na bread‚â named after the popular Korean figure skater. The flavors‚ chosen by Kim herself‚ are
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