Profitel Inc. By Steven L. McShane‚ The University of Western Australia As a formerly government-owned telephone monopoly‚ Profitel enjoyed many decades of minimal competition. Even today as a publicly traded enterprise‚ the company’s almost exclusive control over telephone copper wiring across the country keeps its profit mar- gins above 40 percent. Competitors in telephone and DSL broadband continue to rely on Profitel’s wholesale business‚ which generates substantially more profit than similar
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GAP MODEL IN SERVICE MARKETING Perceived service quality can be defined as‚ according to the model‚ the difference between consumers’ expectation and perceptions which eventually depends on the size and the direction of the four gaps concerning the delivery of service quality on the company’s side (Fig. 1; Parasuraman‚ Zeithaml‚ Berry‚ 1985). Customer Gap = f (Gap 1‚ Gap 2‚ Gap 3‚ Gap 4) The magnitude and the direction of each gap will affect the service quality. For instance‚ Gap 3 will
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Case Study: NetFlix.com‚ Inc SUMMARY: NetFlix.com‚ the world’s largest online DVD rental company‚ was founded by Reed Hastings and Marc Randolph in 1997‚ and is headquartered in Los Gatos‚ California. The company started its online DVD rental business by launching Netflix.com‚ offering pay-per-DVD rental services by delivering DVDs via mail. As the company prospered during late 1999‚ Netflix replaced its pay-per-DVD revenue model with a fixed monthly fee system that allowed customers to rent up
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ABC INC‚ Hiring Issues and Employee negligence Tyler Steinle Not using good time management and scheduling sets everyone up for failure. If you are in charge of managing people and delegating work that needs to be completed‚ make sure you set due date and standard requirements. If you let people fail you they most likely will and then you are held accountable for not completing the take at hand. Carl had plenty of time to get everything for the new trainees on track‚ not having all their
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Case Study # 1 – Sunspot Inc. 1. What are the most likely benefits of forming strategic supply alliances with Sunspot’s key suppliers? I believe that it is important to realize that a strategic alliance or partnership is solely depended on trust and faith in the relationship between all involved in simultaneous stages should not change or use those stages for their own advantage without consideration of the organization involved. Some of the advantages would be: - Developing competences and learning
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Chin Wui Khong CEB110009 Osama Khalid CEB120702 Case 1-3 Acer Inc. Acer is a leading marketer of notebook and desktop PCs. Besides computers‚ flat-screen monitors‚ and personal digital assistants‚ Acer also produced equipment for global companies on an original equipment manufacturer (OEM) basis. Having troubles to break into the United States market had been a great challenge to Acer‚ due to their lack of experiences in the region. With that‚ Acer’s target was to focus on the China market
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FOOD INC. I will begin by stating that it is unethical how food overlords have transformed old-fashioned farming into factory assembly lines of production. I find that the following actions are immoral because large food manufacturers threaten small farmers into producing vegetables/animals a certain way in order to “stay in business”. Consequently‚ farmers give up their right of free will; to speak freely‚ farm freely and treat their animals with integrity. Not only is this unprincipled issue
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I disagree with this position to a large extent. Some people believe that the phenomenon in source 1 is mainly due to the generation gap between GenYs and their employers‚ as GenYs and employers are born in different generation‚ their language usage and ideas are quite different‚ eg: GenYs like to use slang and the elder people may like to keep traditional things but GenYs like to try brand new things. They may have communication problems while working or interviewing. Then‚ the GenYs may not
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During the years the percentage of the achievement gap between groups like hispanics and blacks against whites and asians is not much of a surprise to most who have read or heard about it. An achievement gap are certain groups like ethnicity that research student’s education and see if there are any factors to help the students who are not succeeding as much as others. Students that come from different ethnic backgrounds such as blacks and hispanics have a lower percentage of going to college or
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I. BACKGROUND OF THE CASE February 27‚ 1981‚ the Federal Republic of Germany and the Republic of the Philippines entered into a contract to develop applications of solar energy in the Philippines. The project was called the Philippine-German Solar Energy Project (PGSEP). The technology involved the capsulation of the sun’s rays through panels of photovoltaic (PV) cells. The encapsulated energy charged a wet cell battery‚ controlled by battery control unit (BCU). It produce direct current
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