GRAMEEN BANK Poverty is not created by the poor people. So we shouldn’t give them an accusing look. They are the victims. Poverty has been created by the economic and social system that we have designed for the world. It is the institutions that we have built‚ and feel so proud of‚ which created poverty. It is the concepts we developed to understand the reality around us‚ made us see things wrongly. The essence of my
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Review of the GAPS model of Service Quality using a personal example: Service Name: Bell Essential Plus Internet Service Existence of a Gap: Yes Expected Service (description of expectation): The expectation was (without reading the fine print‚ which is obscure and not indicative of essential information for new customers) that upon subscribing to Bell Essential Plus I’d be able to download media content and browse the internet at a speed of “5mbps”. Perceived Service (description
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should any gaps arise between the elements‚ in the long run‚ they could lead to unfavourable consequences in the organisation. To determine the possibility of such problems‚ a perception gap would be looked at. Berry and Parasuraman (1991)‚ developed a GAP model and demonstrated that a customer who visits an organisation expecting to get certain quality of service basing on previous dealings or because of advertising may be disappointed by the outcome. This was said to arise due to gaps caused by
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SERVICE MODEL GAP QUESTIONNARIE 1. Name……………………………………….. 2. Age a. Below 20 b.20 to 30 c.31 to 4o d.41 to 50 e.51 and above 3. Gender b. Male b. female 4. Marital status c. Married b. Unmarried 5. Occupation d. Business b. government job c. private jop d.non income group e. others 6. Nationality a. India b. England c. America d. French e. others 7. Income level (monthly) a. below Rs.20.000 b. Rs.21‚000 to Rs 30
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It’s a work of Pentagon APPLYING KANO MODEL IN UTTARA BANK LIMITED Applying Kano Model in Uttara Bank Limited Prepared For: Adeyl Khan School of Business Prepared By Name | ID | Section | M Nazmus Sakib | 082 061 030 | 2 | Sajjad Morshed | 081 814 030 | 2 | Jaker Jahan | 081 179 030 | 2 | Mithila Taslima | 082 053 030 | 3 | Farzana Zaman Swati | 082 147 030 | 3 | North South University April 11‚ 2011 ------------------------------------------------- Adeyl Khan
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Case #4: Bridging the Gap As customers once knew‚ The Gap was a popular fashion apparel store that attracted many people to it. However‚ this is no longer the case in the present day. So what happened? According to the case‚ competitors are gaining market share with cheaper and fresher fashion designs. One of the problems Gap (including other retailers) is the rising costs of raw materials. Gap said this would force them to raise their prices on items by 20 percent‚ but the customers
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Tyra Banks is a good role model. "A smart model is a good model‚” Tyra Banks has once said‚ but does Tyra Banks really live up to the standards of being a good model? Some might agree while others disagree. It all depends on how people define the word good. To better understand why Tyra Banks is a good role model some examples are given below. First of all‚ the connotation of the word good can confuse someone just by reading the statement above because of the variety of ways the word can be
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Indirect Intervention The central banks can affect the exchange rate indirectly by influencing the factors that determine the exchange rate. Variables that affects the exchange rates are interest rates‚ inflation‚ income level‚ governments control and expectations of future exchange rates. When using indirect intervention‚ commonly central bank focus on government controls or interest rates. The interest rate is the cost paid for borrowing funds. The central bank has an authority to set interest rate
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CSR Gap Analysis of the GAP Gap Inc prefaces their 2004/5 CSR report with the question: what is a company’s role in society? Their answer is that a company ‘only realizes its full potential when it embraces its role as a global citizen’. This raises two interesting points; the first is that the answer to the question ‘what is a company’s role in society?’ will be conditioned by normative assumptions about business/government relations in a firm’s country of incorporation. David Detomasi
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The Gap Inc. business strategy is a combined of cost leader and differentiation. The company provides a highly competitive price with some differentiated fashion features. As a cost leader‚ Gap supplies the similar products at a lower price‚ uses the simple design‚ and applies a tight cost control system to its store space. At the same time‚ Gap also equipped with some unique product features. The company has variety products designed for different group of target customer‚ like GapKids and Banana
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