International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters
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Gap Analysis- Parameters to Measure Service Quality Apr 6‚ 2010 Paulami Roy The Gap Model - Canada Small Business Financing Program The Gap Model is an effective tool for identifying and rectifying service quality and service delivery gaps. Service marketing is inherently different from product or goods marketing. Services are distinctively characterized by their intangible‚ heterogeneous‚ inseparable and perishable nature. A service marketer builds his marketing strategies on five service quality
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UNESCO Bangkok Asia and Pacific Regional Bureau for Education United Nations Educational‚ Scientific and Cultural Organization GRADUATE EMPLOYABILITY IN ASIA GRADUATE EMPLOYABILITY IN ASIA GRADUATE EMPLOYABILITY IN ASIA i Published by UNESCO Bangkok Asia and Pacific Regional Bureau for Education Mom Luang Pin Malakul Centenary Building 920 Sukhumvit Road‚ Prakanong‚ Klongtoey Bangkok 10110‚ Thailand © UNESCO 2012 All rights reserved ISBN: 978-92-9223-395-2(Electronic Version)
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Internet Mediated Environment (IME) based services has changed the manner in which firms and consumers interact. This paper aims to provide a more comprehensive understanding of the role service quality dimensions play in developing service enjoyment and loyalty in IMEs. We are in the era of service-based economies. The services sector has grown to dominate economic activity in today’s advanced industrial economies. Interestingly‚ within the growing service-dominated economies‚ increased innovation
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Air Pollution Control Management Better Air Quality in Asian and Pacific Rim Cities (BAQ 2002) 16 Dec 2002 – 18 Dec 2002‚ Hong Kong Convention and Exhibition Centre (HKCEC) Air Quality Management in Pakistani Cities: Trends and Challenges Dr. Noman Fazal Qadir Chief Executive GET & Joint Secretary ARUP Islamabad‚ PAKISTAN email get@isb.paknet.com.pk ABSTRACT: As impact of airborne pollution been widely recognized‚ its management is considered as an important component in controlling AQ in
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GTaking a GAP year (also known as year abroad‚ year out‚ year off‚ deferred year‚ bridging year‚ time off and time out) refers to taking a year out of studying to do something else. Many people take a gap year before starting college or university‚ but it can be taken at any time.[1] History | This article’s tone or style may not be appropriate for Wikipedia. Specific concerns may be found on the talk page. See Wikipedia’s guide to writing better articles for suggestions. (December 2008) |
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Gap analysis of Indigo airline: On time every time. Indigo promotes three major things as a part of its advertisisng- on time performance‚ affordable fares and hassle free passenger experience. There are many factors that affect passengers such as‚ flight delays‚ misbehaviour by staff‚ etc. and they result in a complaining behaviour. Whereas‚ there are so many situations wherein situations can‟t be controlled such as‚ weather problems‚ technical fault‚ etc. Although these situations are not in
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Gap Inc. in 2010: Is the Turnaround Strategy Working? In the 1990’s‚ Gap Inc. was really harmonized to American pop culture and tastes. The brand was really popular at that time. Everybody was using it. It was also very affordable and stylish. However the company’s fast expansion during that time‚ was accompanied by the addition of long-term debt of few billions. Then we saw the quality of the cloths declining and the style’s popularity going down. Besides their fame of being so perfectly sync
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SM Mall of Asia From Wikipedia‚ the free encyclopedia SM Mall of Asia "No other mall comes close" Location Barangay 76‚ Bay City‚ Pasay‚Philippines Opening date May 21‚ 2006 Developer SM Prime Holdings Management SM Prime Holdings Owner Henry Sy‚ Sr. Architect Arquitectonica No. of anchor tenants 13 Total retail floor area 407‚101 m2 (4‚382‚000 sq ft) No. of floors Main & entertainment buildings: 2 Carpark buildings: 6 Website SM Mall of Asia SM Mall of Asia at SM Prime
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based on NAFCOM (NASA-Air Force Cost Model). NAFCOM is an automated parametric cost estimating tool that uses historical space data to predict the development and production costs of new space programs. It uses parametric relationships to estimate subsystem- and component-level costs for aerospace hardware‚ including Earth-orbiting spacecraft‚ piloted spacecraft‚ launch vehicles‚ upper stages‚ liquid rocket engines‚ scientific instruments‚ and planetary spacecraft. The model is used primarily in
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