this journal is available at www.emeraldinsight.com/1754-2731.htm TQM 25‚5 The influence of airline service quality on passenger satisfaction and loyalty 520 The case of Uganda airline industry Juliet Namukasa Makerere University Business School‚ Kampala‚ Uganda Abstract Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this‚ the research was guided by four specific objectives
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automotive replacement parts. The business slowly expanded which began as a supplier of hard-to-get auto air-conditioning units for classic cars and hot rods. The firm has limited manufacturing capability but a state-of-the-art MRP system and extensive inventory and assembly facilities. Components are purchased‚ assembled and repackaged. Profits have fallen considerably. In addition‚ the customer service level has declined‚ with late deliveries now exceeding 25% of orders. And to make matters worse‚ customer
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.....................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent regularly‚ was she loyal? Do you think the
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Enterprise Rent-A-Car: Measuring Service Quality Abstract This case study is dealing with research and different ways of tracking customers’ satisfaction as well as customer insight. Enterprise Rent-A-Car: Measuring Service Quality Enterprise Case study What decisions has Enterprise made with regard to primary data collection-research approach‚ contact methods‚ sampling plan and research instruments? 2)Enterprise made a decision to use a survey approach of its customers
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Assignment Questions: 1. How can multinational companies (MNCs) such Gap and Levi Strauss have positive and negative effects on the host countries in which they operate? List the possible associated benefits and concerns of their presence. (5 Marks) Chapter 4 and 5: A multinational company or corporation (MNC) is an organization that has business operations in different countries. MNCs get involved in global activities to take advantage of business opportunities in several geographic areas and
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TH GAP The Wealth Gap In Hong Kong Comparing to the near area‚like Singapore‚Hong Kong’s Gini coefficient is more higher and ranked top in the world.Even the wealth gap is not common in western societies‚however‚it is no doubt that wealth gap has threatened the Hong Kong most. With the change of economic mode in Hong Kong ‚it trend to knowledge-based economy rather than manufacturing industry so that a large number of worker are unemployed immediately‚in the other hand‚a lot of high-class people
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Remote Sensing of Environment 124 (2012) 49–60 Contents lists available at SciVerse ScienceDirect Remote Sensing of Environment journal homepage: www.elsevier.com/locate/rse A new geostatistical approach for filling gaps in Landsat ETM+ SLC-off images Xiaolin Zhu a‚ b‚ Desheng Liu b‚ c‚⁎‚ Jin Chen a a b c State Key Laboratory of Earth Surface Processes and Resource Ecology‚ Beijing Normal University‚ Beijing 100875‚ China Department of Geography‚ The Ohio State University‚ Columbus
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Unemployment and it’s situation in asia: Introduction: Statement of problem: Unemployment is the number of employees who are at least 16 years old‚ who are not working‚ and who have been trying to find a job. Lacking a job often means lacking social contact with fellow employees‚ lack of self-esteem‚ mental stress and illness‚ and of course the inability to pay bills and to purchase both necessities and luxuries. These effects are especially serious for those with family obligations‚ debts
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How do Different Cultures View the Idea of “Gap Year”? 1.USA&UK 2.Other European Countries 3.Asian Countries In the United States‚ the practice of taking a "year off" remains the exception‚ but is gaining in popularity. Taking a year out has recently become slightly more common for Americans‚ with prevailing reasons as a feeling of being burned out of classroom education and a desire to understand oneself better. In the United Kingdom a year out is a common choice before university‚ again to travel
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UNIT 10 (F919) A03 – HOW QUALITY ASSURANCE IS PROMOTED BY SERVICES quality assurance is a system for evaluating the performance‚ the quality if the services they provide i.e. what chamberlayne provie for their service users. Many quality assurance procedures would be set by the central government. Standards‚ governance‚ and quality control are all essential in any care setting like the NHS of any health service. Standards National service frame worls are national standards in certain settings that
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