MSc International Hospitality Management RESTAURANTS CONTEXTULALISING HOSPITALITY AND TOURISM LECTURER: - DR. HADYN INGRAM SUBMITTED BY:- HASSAN ALI KHAN L0267KRKR1012 TABLE OF CONTENTS S.NO. CONTENTS PAGES 1.0 Introduction 03 2.0 Literature Review 04 2.1 The CHAMPS model 05 2.2 The RATER model 07 3.0 Analysis and Research findings 08 4.0 Weaknesses
Premium Quality management Customer satisfaction Quality of service
When trying to decide where to dine‚ either at a local restaurant or at a western restaurant‚ patrons should consider several aspects that concern these dining places. Some of these aspects include the food selection‚ the service provided and the ambience of each restaurant. When we talk about the food selection‚ both the restaurant must have a variety of menus as this is one that captured the quality required to be on every restaurant. However‚ as we all know‚ Malaysian people are of different
Premium Restaurant Busboy Malaysian cuisine
APPLICATION OF QUALITY GAP MODEL TO MEASURE QUALITY OF PHARMACISTS SERVICE IN RETAIL PHARMA SETTINGS Introduction Pharmaceutical market in India is about $ 11.1 billion growing at the rate of 17.6% and expected to reach $20 billion (Rs. 88‚820 crore) by 2015.India’s pharma market is 13th largest in terms of the value and 4th largest in terms of the volume. Currently only 1%-3% of the pharma retail is in the organized sector. The size of India’s pharmacy retail market is estimated at $4.5 billion
Premium Quality of service Retailing Psychometrics
GAP Analysis: A technique that businesses use to determine what steps needed to be taken in order to move from its current state to its desired‚ future state. Also called need-gap analysis‚ needs analysis‚ and needs assessment. Gap analysis consists of (1) listing of characteristic factors (such as attributes‚ competencies‚ performance levels) of the present situation ("what is")‚ (2) listing factors needed to achieve future objectives ("what should be")‚ and then (3) highlighting the gaps that
Premium Hamburger Fast food Burger King
The gaps in McDonalds. GAP-1 The first gap would be between what customers want and what McDonalds thinks about their customers wants in their restaurant. This gap is the results of a misunderstanding or a misrepresentation of the customers’ desires‚ wants‚ or even their needs. An organization that does a small or customer satisfaction research is likely to experience in this gap. GAP-2 The second gap would be between what McDonalds thinks about their customers want and the quality specifications
Premium Economics terminology
Individual Assignment Final Submission Part 1 (2 pages) -11875310347940Go to the website Zomato.com and find one Dubai (or Abu Dhabi) restaurant with an average rating of 4.2 or higher‚ and another restaurant with a rating of 3.2 or lower (they must be in the same price category‚ and same city). Analyze between 5 & 10 user reviews (not bloggers or critics) for each and provide insight into the common factors that lead to the reviews valence (positive vs negative or combination): Awani Jumeirah
Premium Decision making Decision theory Critical thinking
Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
Premium Factor analysis Principal component analysis Psychometrics
nice dinner. There are many restaurants in my hometown of Charlotte‚ North Carolina to choose from‚ but there is one in particular where I love to spend my hard earned money. Firebirds Wood Fired Grill located at Northlake Mall Dr. has become my new favorite place to dine for dinner on the weekends. Firebirds have the three qualities I look for when I visit a restaurant for the first time: great ambiance‚ excellent service and good food. The atmosphere of a restaurant sets the mood for any dining
Premium Food Meal Restaurant
PROPOSAL TO START A HIGH CLASS VEGETARIAN RESTAURANT TABLE OF CONTENTS * Introduction * Primary objectives of the project * Analysis of restaurant business * Development Plan * Location plan * Layout plan * Resources planning * Operations Plan * Products and services required * The Target market * Competitors * Strategies for sales * Management of restaurant * Forecasting and future
Premium Take-out Restaurant Population density
Analysis………………………………………………………10 g. DuPont Model of Financial Analysis...……………………….……………10 h. Break-even Analysis……………………………………….……………….11 4. Summary ……………….………………………………………..…………………11 5. Recommendations……………………………………………………..……………13 6. References…………………………………………………………………………..14 7. Appendices A. Bob’s Restaurants Operating Performance & Selected Balance Sheet Items‚ Fiscal Years 1997 – 2004…………………15 B. Bob’s Restaurants ratio calculations………………………………………
Premium Management Strategic management United States