MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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A SUMMER TRAINING REPORT ON EMPLOYEE JOB SATISFICATION AT DAINIK BHASKAR AND DAINIK JAGRAN SUBMITTED TO PUNJAB TECHNICAL UNVERSITY JALANDHAR In partial fulfillment of requirement for the award of degree Of MASTER OF BUSINESS ADMINSTRATION (MBA) Supervised by Submitted by Ms GAGANDEEP KAUR BAVNEET SANDHU ASSISTANT PROFESSOR MBA 4RD SEM 1273393 GLOBAL INSTITUE OF MANAGEMENT AND EMERGING TECHNOLOGIES AMRITSAR SESSION
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BMA791 SERVICES MARKETING Semester 1‚ 2013 THIS UNIT IS OFFERED IN: Hobart Teaching Team: Dr Rob Hecker Marcus Bai Xuesong CRICOS Provider Code: 00586B Contact Details Unit Coordinator & lecturer: Dr Rob Hecker Campus: Hobart Room Number: 307 Email: Rob.Hecker@utas.edu.au Phone: +61 3 6226 1774 Fax: +61 3 6226 2170 Consultation Time: By appointment 2 Contents Contact Details ……………………………………………………………………………………………………………………… Page 2
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that the gender pay gap is narrowing‚ but will not close completely unless the American people fight to help close it and give women the money that they deserve for working. The big number of seventy-nine percent has decreased especially since the 1970s and will
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88 Executive Summary Gap‚ Inc. has a team that has concluded upon creating a new product line to be implemented throughout its stores. This product line will bring larger profits and more attention to Gap‚ Inc.‚ revitalizing the company’s image. The exciting new product is a line of bedding called “Bed in a Bag”. This is a revolutionary step for Gap‚ Inc. and will be attractive to all ages while upholding the quality and style standards associated with any other Gap‚ Inc. product. “Bed in a Bag”
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Health Service Delivery Profile Philippines 2012 Compiled in collaboration between WHO and Department of Health‚ Philippines Philippines health service delivery profile Demographics and health situation Positioned on the western edge of the Pacific Ocean‚ on the south-eastern rim of Asia‚ the Philippines is the second-largest archipelago on the planet‚ with over 7‚107 islands In 2010‚ the population of the Philippines was 92.3 million‚ with a growth rate of 1.9% per year. There are
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2011 / 2012 Republic of Kenya Skills Gap Analysis for Graduates of Youth Polytechnics‚ Vocational Training Centres & Out-Of-School Youth Youth Employment Regional Programme 2011 / 2012 Content Abbreviations and Acronyms iii Foreword vi Acknowledgements viii Executive Summary ix Chapter 1: Introduction 1.1 Situation Analysis 1.2 Current Initiatives 1.3 Purpose of the Study 1.4 Scope of Work 1.5 Study Approach and Methodology 1.6 Limitations 1.7 Structure of the
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In 2000 the digital music was the next big thing in how consumers listen to music. The technological shift in music changed how the relationship is between the artists‚ recording companies‚ promoters and music stores on how they operate today. In the late 90’s and early 2000’s Peer-to-peer (P2P) networks allowed free exchange of music files with companies like Napster and Kazaa was a big step that allowed consumers to store large libraries of music. With the cost of hard drive space going down;
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(Birenbaum‚ 1997) Over the years in the United States‚ many plans have been set up by societies of practicing physicians‚ but the largest enrollment has been in Blue Cross and Blue Shield plans. These were set up as community-sponsored‚ nonprofit service plans based on contracts with hospitals and with subscribers. Most general voluntary plans accept subscribers‚ in groups or as individuals. These plans extend coverage to dependents and exclude accidents and diseases covered by workers’ compensation
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