ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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the rising sophistication in medical technology not only changed the services delivery nevertheless‚ it has also changed the way medication is practiced. According to Huq.Z‚ (1996)‚ the challenge of increasing change in medical technology is also being faced by many developed countries including United Kingdom and United States. Along with‚ the cost and government regulations also pressurize hospitals to reconsider their quality management programs. TQM is considered to be a complete and planned
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The challenges of creating a healing environment and the components of healing hospitals When a new hospital is being planned and built‚ the main focus is based on the number of beds it will house‚ the location of each department‚ how many it will employ and the main item is cost of the project but a healing environment is based on helping the patients feel safe‚ comfortable and stress free. These hospitals will deal with components or needs which include love‚ meaning in life‚ forgiveness and hope
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Date: May 15‚ 2013 Mr. Najmuz zaman Principal‚ Quaid-e-Azam Divisional Public school Gujranwala SUBJECT: “Permission for Jinnah Stadium‚ Gujranwala” Respected sir‚ JZT (Jehaad for Zero Thalassemia) is a volunteers’ society working for the eradication of Thalassemia from Pakistan‚ in collaboration with Fatimid Foundation; being totally selfless‚ non-profit and non-political. The society has successfully spread its awareness drive in more than 20 districts of Punjab and above 30 institutions
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Course End Summary The purpose of this assignment is to convey what I learned from this course. Unfortunately I find myself at the end of a six week Masters course with no gained knowledge in the subject matter of Human Capital Management. Therefore I will focus my paper on areas of the course that could use improvement in order to provide a more valuable education on the topic of Human Capital management. Subject Matter Focus The purpose of this course should be to provide a solid
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Strengths Large network of physical stores Gap‚ the company‚ has a large network of physical locations. At the beginning of February 2008‚ the company had 3‚167 stores‚ including 1‚249 in the US and 1‚918 in international locations such as Canada‚ the UK‚ France and Japan. Gap has also entered franchise agreements to operate Gap stores or Gap and Banana Republic stores in Singapore‚ Malaysia‚ United Arab Emirates‚ Kuwait‚ Qatar‚ Bahrain‚ Oman‚ Indonesia‚ and Korea. Comparatively‚ Gap’s competitor
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Healing Hospital: A Daring Paradigm Meghan Weir Grand Canyon University Spirituality in Health Care HLT-310V Kristan Farley May 16‚ 2013 Healing Hospital: A Daring Paradigm As the health care atmosphere changes‚ there has been a growing interest to closely examine how spirituality‚ values‚ and morals contribute to patient outcomes; specifically what it means to truly heal a patient. In the past‚ medical care was mostly geared towards curing our patients and their illnesses physically.
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Introduction Gap‚ Inc. is a leading American specialty apparel retailer based in San Francisco‚ California. It sells casual apparels‚ accessories‚ and other personal care products for men‚ women‚ and children. The products of Gap‚ Inc. include denim‚ khakis‚ T-shirts‚ boxers‚ casual wear‚ and others. Currently‚ the company boasts approximately 150‚000 employees and 3‚139 stores all around the world. Gap‚ Inc. sustains a large number of brands‚ namely Gap‚ Old Navy‚ Banana Republic‚ Forth & Towne
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Hospital Standards for Accreditation for Afghanistan Section 5: Administration and Management Human Resource Management in Hospitals Hospital Standards for Accreditation for Afghanistan: Assessment of Progress in Achieving the Standards Hospital Department or Area: Hospital Facility: Assessor: Human Resource Management in Hospitals __________________________________________ __________________________________________ Date of assessment: ____________________ Standard Number Standard
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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