CASE STUDY: THE GLASGOW AIRPORT ATTACK FROM A BUSINESS CONTINUITY AND CRISIS MANAGEMENT POINT OF VIEW Abstract: Glasgow Airport is owned and operated by BAA Ltd. Handling over 8. 8 million passengers a year; it is the busiest of the three BAA-owned Scottish Airports. Glasgow is situated in the west of Scotland with the airport some 7 miles to the west of the city centre near to the town of Paisley. On 30 June 2007‚ the second busiest day of the year due to the school holidays commencing the previous
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The St. Louis Gateway Arch is an elegant monument to westward expansion in the USA. Located on the banks of the Mississippi River in St. Louis‚ Missouri‚ the 630-foot tall stainless steel arch rises above the city skyline. The Jefferson National Expansion Memorial consists of the Gateway Arch‚ the Museum of Westward Expansion‚ and St. Louis’ Old Courthouse. How the design was chosen: There was a nationwide competition in 1947-1948 to design a monument in St. Louis honoring western pioneers. The
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April 2014 Airport Searches/Screenings Airport security consists in preventing potential threats on board of aircrafts. Security measures include the screening of passengers and baggage‚ but also the monitoring of movements in the terminals and as well around the aircraft. Over the past few decades airports have increased their measurements of security screenings to reduce the risk of damage to property and persons. In result of this is the arrival of full body scanners at airport terminals
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access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We have our vision and mission to lead for
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1- A) Terminal building The terminal building is one of the most important infrastructures of an airport. Each year‚ so many people travel through airports. The terminal building provides the necessary services to the passengers that make their transition between airside and landside very comfortable. Within the terminal building‚ many facilities are provided to passengers such as‚ retail shopping‚ restaurants and baggage processing. Inside the terminal‚ there are facilities that make the passengers
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The Gateway to Marijuana Legalization As the subject of many debates‚ the legalization of marijuana in the U.S. has sparked many controversial conversations ranging from the effect on learning to the medicinal uses of the plant. To finally put an end to this argument‚ Cannabis Sativa should absolutely be legalized‚ taxed‚ and definitely used for medicinal purposes. The laws today are immoral and are a waste of time‚ money and resources. Thinking within a utilitarian mindset‚ the ideals behind
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Further Analysis of the financial performance of London Luton Airport Analysing the financial performance of the airport in recent years‚ could be done by selecting few key indicators to measure the performance of specific areas. These measures can highlight strengths and weaknesses in certain areas and indicate to manage where specific improvements can be made. The selected indicators in this report will be assessed both internally and compared to equivalent performance externally‚ Considering
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The third new opening of Casino in Singapore named Changi Airport Casino (CAC) recently had hiring around 3000 staffs and included of 2000 full time croupier. The company’s Director of Training & Development‚ Caleb Tan insisted Margaret Chan the CAC’s Director of Gaming Operations to send 100 of the croupier on a five days course in customer service‚ leadership and team building. Moreover‚ Margaret had received the grumbled constantly from the croupiers who return from training felt that the training
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Gateway theory is the hypothesis that exposure to entry level drugs such as tobacco‚ alcohol and marijuana reliably predicts a deeper and more severe drug involvement for the user in the future (O’Brien Lecture). For the sake of this discussion‚ I will refer to marijuana as the gateway drug. Gateway theory is comprised of three propositions: Sequencing‚ Association‚ and Causation. Sequencing refers to the idea that there is a relationship between two drugs‚ where the use of one is regularly initiated
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Practice Gateway Essay What is a tragedy? Most people do not know the answer to this simple but tricky question. According to Merriam-Webster‚ a tragedy is “a serious drama typically describing a conflict between the protagonist and a superior force (as destiny) and having a sorrowful or disastrous conclusion that elicits pity or terror”. The protagonist‚ as described in the definition above‚ is also known as a tragic hero. Aristotle describes a tragic hero as “a character of noble stature and
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