C H A P T E R 1 Introduction to Conflict Resolution: Concepts and Definitions I N this second edition of our book we bring the survey of the conflict resolution field up to date at the beginning of the twenty-first century. Conflict resolution as a defined specialist field has come of age in the post-Cold War era. It has also come face to face with fundamental new challenges‚ some of which have come into even sharper focus since the first edition of this book. Why a Second Edition? As
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Introduction “Conflict itself is not a destructive force‚ but conflict left unaddressed is. Unaddressed conflicts create mistrust‚ suspicion‚ dishonesty‚ defensiveness‚ conspiracy‚ and barriers.” (Roth p. 36) Conflict can be perceived as negative or positive. Observing conflict as negative can produce inappropriate behavior or destroy the morale or pursuit of the team’s mission‚ and the negativity can divert energy from important team activities and issues that require energy to resolve. When conflict is viewed
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Handling Conflict According to our text‚ Management Leading and Collaborating in a Competitive World‚ by Thomas Bateman and Scott Snell‚ there are five approaches to handling conflict. The five approaches are avoidance‚ accommodation‚ competition‚ compromise‚ and collaboration. Handling conflict through avoidance is simply not addressing the problem or acknowledging there is a problem. Basically‚ nothing is being done to satisfy either party. Handling conflict through accommodation is when someone
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Definition of Conflict “Interpersonal Conflict occurs between two or more persons when attitudes‚ motives‚ values‚ expectations or activities are incompatible and if those people perceive themselves to be in disagreement” (John Hunt‚ 1982) Conflict Theory Conflict theory talks about why people think and act the way they do and what conditions and causes influence a certain response in human behaviour. While there have been many different views on conflict theory and it has taken a multitude
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Encountering Conflict – Conflict can both crush people and inspire people to greater heights. Conflict presents itself in various forms; it can occur in different places‚ can be intentional or unexpected and affect people in diverse ways. To survive people then need to develop coping mechanisms to overcome or at least begin their journey of recovery. If they cannot do this‚ then they will not be able to move on. Conflict is a subject that everyone in the world faces on a day to day basis‚ but
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Understanding Conflict Management in the Workplace Identify causes of conflict at work “Interpersonal conflict occurs between two or more persons when attitudes‚ motives‚ values‚ expectations or activities are incompatible and if those people perceive themselves to be in disagreement.” – Hunt 1982 It is safe to assume that in every workplace you are always going to get some kind of conflict from within. Conflict in the workplace can be caused by issues from groups‚ individuals or the organisation
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Conflict is something that arises in any workplace and that is particularly true when speaking about healthcare and the nursing field. Conflict by definition is competitive or opposing action of incompatibles and a mental struggle resulting from incompatible or opposing needs‚ drives‚ wishes‚ or external or internal demands. If these conflicts are managed correctly the results can be positive as opposed to negative. One type of conflict management strategy is called compromising’. This strategy
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Pluralists treat power‚ conflict and interests as interrelated phenomena‚ in the management and organisational behaviour literature‚ and in pluralist practice‚ the tendency has been to give prominence to processes of conflict management and resolution‚ while relegating power issues to a residual role. What is Pluralist Approach to Conflict? Pluralist approach defines the conflict inter and intra individuals‚ groups and organisations as an inherent and ineradicable characteristic of organisation
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Conflict Resolution Merriam-Webster (n.d) defines conflict as‚ “the opposition of persons or forces that gives rise to the dramatic action in a drama or fiction”. Interpersonal conflicts‚ whether they are between family members‚ students and teachers‚ employees and supervisors‚ or groups‚ have certain elements in common. Coser (1967) asserts that conflict is "a struggle over values and claims to scarce status‚ power‚ and resources‚ in which the aims of the opponents are to neutralize‚ injure‚ or
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Many people don’t like conflict. It stresses us out and can change the mood of our day. Even in a good relationship‚ there is still conflict. Conflict is unavoidable. However‚ by knowing how to handle conflict can loosen up the tension and prevent it from happening more than usual. Most of the time‚ many don’t know how to disagree effectively without causing hurt feelings and escalating the problem. I have experienced many interpersonal conflicts in my life. There are people in our lives that we
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