Customer relationship management or CRM is not just the application of technology‚ but is a strategy to learn more about customers’ needs and behaviours in order to develop stronger relationships with them. It enables businesses to: Understand the customer Retain customers through better customer experience Attract new customer Win new clients and contracts Increase profitably Decrease customer management costs It is usually more profitable in the long run for a company to keep existing
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Examination Paper: Customer Relationship Management IIBM Institute of Business Management Examination Paper Customer Relationship Management Section A: Objective Type (30 marks) • • • This section consists of Multiple Choice questions & Short notes type questions. Answer all the questions. Part One questions carry 1 mark each & Part Two questions carry 4 marks each. MM.100 Part One: Multiple Choices: 1. High congruence means: a. High probability of success b. Low probability of success c. Zero
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Microeconomics of Customer Relationships Reading: Microeconomics of Customer Relationships The follow is a critique and review of the reading of Microeconomic of Customer Relationships by Fred Reichheld. I will review the article and evaluate Mr. Reachheld. I will also apply economic theories into why and how I came to my conclusions. Overview on the Reading Microeconomic of Customer Relationships by Fred Reichheld is based on a simple survey based customer-relationship metric known as
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BANKER CUSTOMER RELATIONSHIP BANKER RIGHTS * Right of Lien * Right of Set-off * Right of Appropriation DUTIES * Duty to Honour Cheques * Duty to Secrecy BANKER::RIGHTS LIEN: Right to retain a security until the debt is discharges or a promise to performed. LIEN GENERAL SPECIFIC - One security more than one charge - One security one charge - Normally the right is exercised - The charge is offered (created by borrower) - This is available to Bankers‚ Factors (finance against
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Customer Relationship September 9‚ 2014 Big Data Throughout most of the twenty first century‚ technology has boomed and many companies are now able to store large quantities of data in a small space‚ compared to previous years. Big Data is the process of collecting information based on structured data and unstructured data. Big Data is something that companies collect to try and provide the best customer experience‚ however this mass collection has its setbacks. Some of the positive aspects
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Build and maintain business relationships Developing and maintaining business relationships 2 Relationship management 2 Benefits of developing business relationships 3 Adhering to organisational requirements 3 Building trust 5 Trust techniques 5 Negotiating positive outcomes 8 Negotiation skills 8 Phases of negotiation 10 Effectively managing conflict 12 The causes of conflict 12 Recognise the signs of conflict 13 Conflict handling methods 15 Conflict management techniques and tactics 17 Developing
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Chapter 1 Customer-Driven Strategic Marketing Lecture Outline I. Defining Marketing We define marketing as the process of creating‚ distributing‚ promoting‚ and pricing goods‚ services‚ and ideas to facilitate satisfying exchange relationships with customers and to develop and maintain favorable relationships with stakeholders in a dynamic environment. [ A ]. Marketing Focuses on Customers [ 1 ]. As the purchasers of the products that organizations develop‚ promote‚ distribute‚ and price
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Human uses of energy over 10‚000 years are explained in Changing Environments (Morris et al‚ 2003a). Until 10‚000 years ago humans lived as hunter gatherers in small groups‚ this changed in the current interglacial stage or Holocene with the introduction of agriculture. Figure 2.19 page 82 of (Morris et al‚ 2003b) indicates that during the early agriculturalist period humans had begun to domesticate animals that could be used for carrying and pulling. Energy use increased from 0.24 W (calculations
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Establish rapport and relationship with customer and express a genuine interest in customer needs and requirements to enhance customer commitment‚ trust and credibility of store and to build return customer base a) Under the headings provided‚ list five qualities that a customer in your store may be looking for. Personal • cleanliness • tidiness • friendly manner • smile • interest/empathy Professional • product knowledge • speaking tone • listening skills • professional store culture
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Space-based solar power (SBSP) is the concept of collecting solar power in space for use on Earth. It has been in research since the early 1970s. SSPS consists of a space-based power generation/transmission facility that gathers sunlight‚ converts it into microwaves or laser beams‚ and transmits those to the ground; and a power receiving facility on the ground. Space-based solar power essentially consists of three elements: • a means of collecting solar power in space‚ for example via solar cells
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