SINGAPORE AIRLINES: WHAT IT TAKES TO SUSTAIN SERVICE EXCELLENCE – A SENIOR MANAGEMENT PERSPECTIVE Jochen Wirtz and Robert Johnston1 Published in: NUS Business School Research Paper Series‚ December 2001 1 Jochen Wirtz is Associate Professor of Marketing with the NUS Business School‚ Faculty of Business Administration‚ National University of Singapore‚ 17 Law Link‚ Singapore 117591‚ Tel: +65-8743656‚ Fax: +65-7795941‚ E- mail: fbawirtz@nus.edu.sg‚ Http://www.nus.edu.sg; Robert Johnston
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commentary‚ I chose my artefact as a newspaper article on PSLE stress because of many reasons. 1) I had always harbored a strong interest on what everyone is saying about this hot topic and it seemed very interesting‚ stating just one problem that Singapore currently face. 2) Other than that‚ it is a topic that is easy to research‚ unlike some historic things which are little-mentioned (e.g. the banana note‚ the merdeka talks‚etc) 3) Last but not least‚it is a topic that is widely discussed
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Gray’s Model 1. Professor Sidney Gray created a model that shows a link to the cultural dimensions on a country and the financial reporting rules and practices in a particular country. In short‚ it states that the cultural values shared by members of a society will influence the accounting values of the accounting subculture. Then‚ the shared values of the accounting subculture will in turn affect the financial reporting rules and practices found within a country. Using this model‚ some implications
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BUDGET 2013 - PERSONAL TAX The Finance minister of Singapore announced several budget initiatives in the Budget 2013 that aims to improve the lives of Singapore citizens. A number of changes were introduced which promotes progressive taxation‚ building a more inclusive society and encouraging quality growth. This Budget is very much focused on productivity and helping the lower income group as well as the elderly. Although there would not be any drastic changes in the personal tax rates‚ we could
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extremely valuable way of classifying religion and its many aspects is through the Seven Dimensions‚ developed by Ninian Smart. (See Appendix 1) These dimensions explore the many aspects of religion in a systematic and logical way. This theory of classifying religions can be lucidly applied to the Buddhist tradition in order to gain a wider understanding. The core element of Buddhism is the Experiential Dimension‚ as the ultimate goal of all Buddhists is to attain Enlightenment or Nirvana. The other
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A0101095U EN3263 Singapore Literature Assignment 1 Tutorial Group D3 A0101095@nus.edu.sg EN3263 Assignment 1 Produce an analysis of any ONE of these short stories that argues for its ongoing relevance to a contemporary reader in Singapore. Cultural identity in Our Trusty and Well-Beloved‚ and its relevance to contemporary readers in Singapore This essay wishes to argue how Clifford’s Our Trusty and Well-Beloved still carries a vital relevance to contemporary readers in Singapore today‚ through
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Foreign Labor in Singapore The impact it has on it’s economy Table of contents 1.Introduction 2. The development of foreign workers from 1965 to present 3. Female domestic workers 4. The benefits and costs on the economy 5. Alternatives for foreign workers 6. Conclusion 7. References 1.Introduction Singapore is the smallest member of the ASEAN1‚ with a total area of 716.1 km2 and a population
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A Dynamic Game of Risk Control: A New Perspective on Singapore’s National Integrity System By Tan Tay Keong Corruption Control in Singapore During the country’s formative years in the 1950s and 1960s‚ corruption was rampant in Singapore. Syndicated corruption was rampant among police officers‚ public health inspectors‚ customs officials‚ and school administrators. Corruption was a way of life in the city during the British colonial rule and the Japanese occupation. In his Annual
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Service Quality Dimension of SriLankan Airlines Service Marketing (MKT 3113) Individual Assignment Department of Marketing Management Faculty of Commerce & Management Eastern University‚ Sri Lanka B.Sarangan EU/IS/2007/MS/65 Index No: - MS 885 Contents Introduction to Services Marketing 02 Specific Characteristics of Services 02 7 Ps of Services Marketing 02 Service Quality 04 Dimensions of Service Quality 04 5 Dimensions of Service Quality 05 SriLankan
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Census of Population 2010 Advance Census Release ISBN 978-981-08-6819-2 © Department of Statistics‚ Ministry of Trade & Industry‚ Republic of Singapore All rights reserved. No part of this publication may be reproduced in any material form (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the prior written permission of the copyright owner except in accordance with the provisions
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