there. They took one look at me and decided that whatever I had to say had nothing to do with them and nearly all of them began ignoring me. Despite being ignored‚ I continued giving my presentation‚ explaining that the HERO program is a positive reward system. And as I am speaking I heard one of the students say under his breath‚ “I’m not going to get any points anyway.” And a few others heard him and agreed that they wouldn’t either so it was pointless for them to listen to me and sign up. So‚
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Total Quality’ represents a competitive strategy. In other words‚ ‘Quality’ in terms of ‘Total Quality’ is everything an organization does in the eyes of its customers‚ which will determine whether they buy from this company or from its competitor. ‘Total Quality’ provides an umbrella under which everyone in the organization can strive and create customer satisfaction. TQM has emerged as a new and different way of managing business that allows it to provide quality goods and services
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Total Quality Management TQM or better known as Total Quality Management is a tactic that seeks to enhance quality and performance of your products or services to meet or exceed your customers’ expectations‚ while ensuring that your employees are up to speed with their training. In other words it’s a “Management approach that works horizontally across an organization‚ involving all departments‚ employees‚ and extending backward and forward to include both suppliers and clients/customers.” TQM notion
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1. Why is there a new or renewed interest in the field of project management? Organisations are realising that much of the work they do is actually project based and as more and more of these projects end up with time‚ cost and scope over runs there is the increasing need for robust project management techniques within many organisations 2. What is a project‚ and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? A project is
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– check the finished product for defects but for total quality business they check the product upon conceptualization Attitude towards defects – business doing the traditional way sees defects as an outcome Quality as a function – separate entity of the business system as for total quality business Supplier Relationship – business with total quality they do researches about the number of suppliers that carries the product Key Elements of Total Quality: Strategically based – this is essential
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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Compensation and Reward system plays vital role in a business organization. Since‚ among four Ms‚ i.e. Men‚ Material‚ Machine and Money‚ Men has been most important factor‚ it is impossible to imagine a business process without Men. Every factor contributes to the process of production/business. It expects return from the business process such as rent is the return expected by the landlord‚ capitalist expects interest and organizer i.e. entrepreneur expects profits. Similarly the labour expects wages
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Total Quality Management – MGT510 VU Lesson # 01 OVERVIEW OF QUALITY MANAGEMENT PROFESSIONAL MANAGERIAL ERA (1950) In our present age of market driven capitalism and futuristic knowledge driven economic markets‚ the decision are made and the trends are set by the professional managers. Unlike their predecessors‚ the captains of today’s business do not own their own companies. They must know the whole business but have control over only one small part. They must be product oriented‚ process
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References: Bort‚ Julie. (July 23‚ 2001). Title: How to reward your employees; Ironically‚ incentive programs frequently lead to discontent. Here ’s how to reward your IT staff effectively‚ (Industry Trend or Event)‚ Network World‚ Retrieved November 23‚ 2008‚ from Gale‚ Apollo Library database. Wagel‚ William H. "Make their day - the noncash way." Personnel 67
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Topic: Total Quality Service Summary: Total quality service and total quality management as a business strategy designed to add value to customers. It begins by discussing the roots of quality assurance and total quality management‚ and TQM. Also‚ it is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. However‚ most of what has been written on TQM is usually related to manufacturing
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