Chapter One Introduction to operations management Learning outcomes After reading this chapter you will be able to: ➜ Define what is meant by operations management ➜ Understand the nature of operations within an organization ➜ Explain what an operations manager does and the role he/she plays in an organization ➜ Discuss the similarities and differences between the manufacturing and service sectors of the economy ➜ Explain the similarities and differences between customer processing operations
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recession. There were high interest rates. Strong dollar resulted in country’s highest unemployment rates. In this rapid changing and uncertain environment it was extremely difficult task for him to handle a conglomerate as big as GE and ensure that general confidence among the investors is not lost. His predecessor‚ Reg Jones‚ had set the bar extremely high at the company leaving a legacy for Welch to compete with as the new CEO. Also‚ acquiring new businesses and ensuring that each business unit under
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by Leo and Lillian Goodwin. Geico was established to provide auto insurance for governmental employees in the entire United States. Geico was based on the idea the governmental employees were safer and more financially dependable then the general public. With this way of thinking Geico was able to cut out the middle man and saving the company money. Therefore‚ they were able to pass these savings onto the customers‚ employees‚ and advertising. Geico total rewards program aligns
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Surround yourself with quality 6. Learn‚ always 7. Keep it simple‚ stupid 8. Look after your people 9. Plan succession 10. Make mistakes The life and times of Jack Welch • At the age of 33 he became GE’s youngest general manager • Jack Welch was an “entrepreneur …willing to take well considered business risks – and at the same time know how to work in harmony with a larger business entity” • The natural average life span of a corporation should be as long
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CASE STUDY QUESTIONS Chapter 1: Foundations of Information Systems in Business CASE I: 1. How do information technologies contribute to the business success of the companies depicted in the case? The information technologies contribute to the business success of the companies through immediate responds‚ first to the needs of the customers on how the company will satisfy each and every customers and the monitoring of the fast changing trends in business through the use of information technology
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1.Comment on what is GE’s source of competitive advantage in the large turbine industry. G.E. had a large competitive advantage in the large turbine industry for three primary reasons: better r&d and hence improved technology‚ a clear focus on larger‚ more technologically sophisticated units‚ and its status as a price leader in the market. GE had almost twice the R&D budget of both of its major competitors‚ while simultaneously spending less on R&D as a percentage of sales. This allowed it to have
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Chapter 9 GE trying to gain China’s market (power-generating technologies to jet engines) China has policies requiring 100% of the technology used to produced the products‚ in order to allow GE to access de market Ch 9: Trouble can find American Exporters at home Optical Associates fined for shipping to a nuclear facility in India. Laws regulating exports have to do with risk of giving information to the wrong entities. McDonalds and other U.S. Franchisors find foreign growth is Golden
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Effective Strategic Leadership. Assessment of Jack Welch as a strategic leader (max 10) Responsibility | Assessment | Task | Assessment | Outcome | Assessment | Establish firm economically | 8 | Determine and communicate strategic direction | 10 | Competitive advantage | 10 | Acquire‚ develop and manage resources | 10 | Oversee formulation and implementation of strategies | 10 | Greater value creation | 10 | Establish and manage stakeholders | 8 | Establish balanced control | 7.5 | Higher
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Question #1 How difficult a challenge did Welch face in 1981? How effectively did he take charge? When Jack Welch took over as CEO of GE in April 1981‚ the world was in a recession. GE needed to be restructured‚ and this involved restructuring‚ reduction of its payroll and modernization. Jack Welch adopted a strategy of “Fix‚ Sell or Close”. This strategy enabled GE to exit unprofitable businesses and restructure loss-making businesses into profitable businesses. Jack Welch’s management
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GE’s Jeff Immelt: The Voyage from MBA to CEO Jeff Immelt graduated from Harvard MBA and had been recruited to GE on 1982. Immelt greatly impressed Dennis Dammerman‚ the executive overseeing GE’s MBA recruitment. Then‚ Immelt entered on a commercial leadership track that included real work assignments in different GE businesses. After completing the training program‚ Immelt become regional sales manager for GE Plastic in Dallas and responsible for 15 direct reports. In 1987‚ Immelt was
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