Company Overview Who doesn’t know American Express and their famous logo‚ the Roman Centurion? American Express has become a household name for much of the world; the brand itself is prestigious and powerful‚ while their service is world renowned. American Express’s humble beginnings started way back in 1850 when Henry Wells‚ William G. Fargo‚ and John Warren Butterfield launched an express mail business in Buffalo‚ New York (Grossman‚ 1987). Business was great and profits soared‚ mainly because
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Organization Behaviour Four external forces that affect an Organization Written by Nazar Elkhawad Table of Contents Terms of reference: 3 Introduction: 4 Global perspective 5 Economic growth 5 Inflation 5 Interest rates 5 PEST Macro analysis 5 Political atmosphere 5 Social environment 6 Technological development 7 Economical environment 8 Bibliography: 9 Terms of reference: This report was commissioned by the lecture of Management and Organisation Behaviour as individual
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AMERICAN EXPRESS OUR STORY Becoming American Express: 150+ Years of Reinvention and Customer Service INTRODUCTION The story of American Express is a fascinating one‚ filled with interesting and sometimes quirky characters who -- through a combination of brains‚ perseverance and luck -- shaped the company’s development during the past century and a half. The express company that forwarded freight and valuables evolved into a company that created and sold financial products like money
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Strategic Management Chapter 3: The External Assessment Submitted by: Stephanie Rose Capule Melody Ferrer Divine Grace Jasa Claudine Martinez Wendy Pangilinan Mark Angelo Santiago Julma Tumibay Mktg 4-2 Submitted to: Mr. Jamilton Esguerra Chapter Objectives: After studying this chapter‚ you should be able to do the following: 1. Describe how to conduct an external strategic-management audit. 2. Discuss 10 major external forces that affect organizations: economic‚ social
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Wittenburg V. American Express Bonnie Wittenburg‚ the plaintiff in this case filed an age discrimination lawsuit against American Express Financial Advisors‚ Inc.’s (AEFA). AEFA filed a motion for summary judgment‚ the district court granted and the United States Court of Appeals‚ Eighth Circuit affirmed. Wittenburg started working at AEFA Equity Investment Department (EID) in November 1998 at the age of 46 (Walsh‚ 2011). According to the portfolio managers‚ Wittenburg provided outstanding service
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A board member for American Express has brought up the fact that some companies are starting to refuse hiring smokers and that the same should be discussed at the next month’s meeting. He brought this to attention due to the fact that medical costs are rising 10 to 15 percent a year. Employing a smoker‚ on average‚ cost about $4000 more a year because of higher Health-Care cost and lost productivity. Smokers will have 50 percent more absenteeism and because of smoke break will work 1‚817 hour less
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or Duracell?" no real growth no clear strategic direction " the company had gone nowhere for 4 years" External analysis Battery industry/alkaline battery industry Technological segment: new development General environment Global segment: potential market for emerging market‚ sony and panasonic go into US Entry barrier‚ paten is very important‚ we just have 3 players in American market suppliers: who are they? chemical‚ zinc‚ raw materials (low bargaining power‚ because there are only
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Enterprise Architecture at American Express Critical facts American Express‚ located in New York City‚ was founded in 1850 (Corporate Profile‚ 2015). It is one of the 30 companies in the Dow Jones Industrial Average (Corporate Profile‚ 2015). American provides services such as credit cards‚ charge cards‚ and traveler’s checks (Corporate Profile‚ 2015). American Express cards account for 24% of credit card transactions in the U.S. (Corporate Profile‚ 2015). According to the company’s 10k‚ the company
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External analysis How can a smartphone company use external analysis to gain competitive advantage? 1. Apply 5 forces model for the smartphone industry According to Hill and Jones‚ the five forces model serves the purpose to identify opportunities and threats in the external business environment‚ by analysing “competitive forces” (Hill & Jones‚ 2012‚ p. 42). Once created by Michel E. Porter this particular framework functioned as a useful tool for managers to approach the external analysis
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results and fill those gaps accordingly to improve company performance. 2.0. Macro Environment Analysis Hubbard‚ Rice‚ Beamish (2010)‚ explains that all the factors outside the organization that effect the business are studied under external environment analysis. These factors effect the strategy formulations‚ vision and mission planning and future organizational business. Environment analysis comprises of
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