* Airline Customer Relationship Management Tool INDEX 1. Introduction 2. System Analysis a. Existing System b. proposed System 3. Feasibility Report a. Technical Feasibility b. Operational Feasibility c. Economical Feasibility 4. System Requirement Specification Document a. Overview b. Modules Description c. Process Flow d. SDLC Methodology e. Software Requirements f. Hardware Requirements 5. System Design a. DFD b. E-R diagram c. UML d. Data Dictionary 6.
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firm’/industry’s market share in the United States and global market. Data‚ efficiency‚ and customer service—these are Amazon.com’s competitive differentiators. As progressive technology advance‚ it enhances Amazon market and allows Amazon to be lauded for its recommendations engine‚ and subsequently‚ contextual purchasing capabilities‚ and of course the shopping experiences. All these factors are crucial to keep their customers coming back for more. A new research from Forrester indicates shows that 30 percent
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Framework for Customer Relationship Management Introduction: This article explores the plethora of literature available on CRM and relationship marketing and emphasizes the need for a single‚ process-based framework that helps in making a comprehensive CRM strategy followed by its successful implementation. The objective is to highlight CRM’s role in enhancing customer value and
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Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Learning Objectives 1. 2. 3. 4. 5. How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems coordinate planning‚ production‚ and logistics with suppliers? How do customer relationship management systems help firms achieve customer intimacy? What are the challenges posed by enterprise applications? How are enterprise applications used in platforms for
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INTRODUCTION According to GM.com (2009) General Motors Corp. (NYSE: GM)‚ is one of the world’s largest automakers which was founded in 1908‚ in Detroit USA. It manufactures cars and trucks in 34 countries. GM employs 252‚000 people in every major region of the world‚ and sells and services vehicles in some 140 countries. It sells cars and trucks globally under the following brands: Buick‚ Cadillac‚ Chevrolet‚ GMC‚ GM Daewoo‚ Holden‚ Hummer‚ Opel‚ Pontiac‚ Saab‚ Saturn‚ Vauxhall and Wuling. Its largest
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keeping customers happy‚ not only by providing good food‚ but also excellent service is the key to staying competitive. ! a) Explain in your own words‚ how customer relationship management is proving to be a successful tool for organisations to retain and attract new customers. b) Suggest different ideas that Rajat can use to keep the customers happy in his chain of restaurants. (Total : 718 + 752 = 1470 words) 1a. Delighting the Customer Building relationships with customers has become
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Failure Analysis: Customer Relationship Management Customer relationship management (CRM) is “an information system that combines methodologies‚ software‚ and the Internet to help an organization establish stronger customer relations with customers” (Awad‚ 2007‚ p. 296‚ para. 1). Through human involvement and information technology‚ CRM allows organizations to gain insight into customer demographics and market trends. Additionally‚ CRM helps organizations enhance their customer service‚ improve
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General Motors with Lean Manufacturing An Introduction of GM Global Manufacturing System Operations Management Team Project Contributed by We Make A+ (sort by number): 유형근 - 2009 050 444 오슬기 - 2010 049 712 손무화 - 2010 054 149 주시건 - 2010 059 605 김학운 - 9125 620 120 Division of Business Administration‚ Hanyang Univ. ERICA Ansan‚ December 2012 Contents Part 1.Overview of General Motors 2 1.1 Why General Motors? 2 1.2 Introduction of General Motors 3 1.3 Basic Information
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General Motors Analysis General Motors (GM) is a United States car manufacturer that was founded by William C. Durant in Flint‚ Michigan dating back to 1908. GM headquarters is located in Detroit‚ Michigan and is among one of the world’s largest automakers‚ conducting business in over one hundred and twenty countries with production facilities in thirty-seven of those. GM dominated the automaker industry for over seventy-seven years (1913-2007) through ownership of over twenty-five different companies
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Essentials of MIS Additional Cases 1 BUSINESS PROBLEM-SOLVING CASE JetBlue Hits Turbulence In February 2000‚ JetBlue started flying daily to Fort Lauderdale‚ Florida and Buffalo‚ New York‚ promising top-notch customer service at budget prices. The airline featured new Airbus A320 planes with leather seats‚ each equipped with a personal TV screen‚ and average one-way fares of only $99 per passenger. JetBlue was able to provide this relatively luxurious flying experience by using information
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