Case Analysis General Motors - 2005 Course Instructor: Prof Dr Ali Askari Date: October 29th‚ 2010 Group # 5 Niveen Qadri (29) Muzna Ahmed (28) Maryam Khan (21) Sidra-Tun-Nisa (37) General Motors I. EXECUTIVE SUMMARY • Mission: General Motors is committed to be a leader in providing transportation products and services of such quality that its customers will receive superior value‚ its employees and business partners will share their success and their shareholders
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Customer Relationship Management: A Framework‚ Research Directions‚ and the Future Russell S. Winer Haas School of Business University of California at Berkeley April 2001 Introduction The essence of the information technology revolution and‚ in particular‚ the World Wide Web is the opportunity to build better relationships with customers than has been previously possible in the offline world. By combining the abilities to respond directly to customer requests and to provide the customer
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1 PROJECT ON CUSTOMER RELATIONSHIP MANAGEMENT WITH RELIGARE SECURITIES LTD (REGIONAL OFFICE‚ BMCC ROAD‚ PUNE) TABLE OF CONTENTS Chapter 1. Rationale of the Study. Chapter 2. Objectives of the study. Title of the project Objective of the study Scope of the study Chapter 3. Profile of the company. Chapter 4. Review of Literature. Chapter 5. Research Methodology Research Design Data Collection Methods / Sources Sampling Plan which should include sampling unit‚ sampling size and sampling
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Daniel Pinga AEM 4290 General Motors‚ JPY-USD Exposure Executive Summary General Motors Corporation‚ the world’s largest automaker‚ has an extensive global outreach‚ which places the firm in competition with automakers worldwide‚ and subjects itself to significant exchange rate exposure. In particular‚ despite most of its revenues and production being derived from North America‚ depreciating yen rates pose problems for the firm indirectly through economic exposure. While GM possesses ‘passive’
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MANAGING CUSTOMER RELATIONSHIPS 3 CHAPTER 1 MANAGING CUSTOMER RELATIONSHIPS RUTH N. BOLTON AND CRINA O. TARASI Abstract The customer relationship management (CRM) literature recognizes the long-run value of potential and current customers. Increased revenues‚ profits‚ and shareholder value are the result of marketing activities directed toward developing‚ maintaining‚ and enhancing successful company–customer relationships. These activities require an in-depth understanding of the underlying
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DEPLOYING THE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN RETAIL BANKING A Research Paper Company: HDFC Retail Banking‚ India. Submitted By ANIL KUMAR DEVARAKONDA (111-00-2004) DATE: August 21st‚ 2011 COURSE: MKTG 510 – Electronic Commerce INSTRUCTOR: PROFESSOR GEORGE EDEH UNIVERSITY OF NORTHERN VIRGINIA 7601 LITTLE RIVER TURNPIKE‚ ANNANDALE‚ VA 22003 Abstract This research paper attempts to conduct a study of deployment of Customer Relationship Management (CRM) best practices
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Warehouse Management Is it only a storage facility? A warehouse is typically viewed as a place to store inventory. However‚ in many logistical system designs‚ the role of the warehouse is more properly viewed as a switching facility as contrasted to a storage facility. 2 A Sample Warehouse Video 3 Benefits of Warehousing Consolidation Shipment consolidation is an economic benefit of warehousing. With this arrangement‚ the consolidating warehouse receives and
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General Motors: Packard Electric Division Luiz Zuneda BU-502 Applied Business Research and Communication Skills Instructor: Dr. Peggy Bilbruck Southern States University Abstract In this case study we will analyze the options which David Schramm will be submitted to decider the use of a new product‚ RIM groomet is the best option to be used in the 1992 year of cars manufactured by the company General Motors. Throughout the text‚ concepts will be reviewed on decision making (William Ellet
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Organizations often lose customer focus. Accordingly‚ the CRM depend on building relationships with valued customers to maximize their long term value and profitability through: • Increasing longevity of customer relationship • Enhancing growth potential of each customer through cross-selling and up-selling • Making low profit or unprofitable customers more profitable or terminating them. • More focus on high value customers. The CRM conclude the different segments of customers with their different
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* The CRM and the examples of its different applications CRM (Customer Relationship Management) is a widely implemented strategy for managing a company’s interactions with customers‚ clients and sales prospects. It involves using technology to organize‚ automate‚ and synchronize business processes—principally sales activities‚ but also those for marketing‚ customer service‚ and technical support. The overall goals are to find‚ attract‚ and win new clients‚ nurture and retain those the company
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