Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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SUMMARY OF UNDERSTANDING STRATEGIC MANAGEMENT CHAPTER 2: The General Environment The external environment facing the organization consists of both: a. A general environment‚ often referred to as the macro-environment because changes that occur here will have an effect that transcends firms and specific industries. b. A competitive environment‚ consists of the industry and markets in which an organization competes. In order to scan and monitor their environment‚ firms require tools
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THE ARMY HAS tHREE gENERAL oRDERS tHAT MUST BE FOLLOWED AT ALL TIMES. tHE FIRST GENERAL ORDER STATES I will guard everything within the limits of my post and quit my post only when properly relieved. WHICH MEANS WHEN A SOLDIERS IS ON DUTY HE IS ONLY TO BE PRESENT AND ATTENTIVE TO THE POST HE IS ASSIGNED TO. THE SOLDIER IS ACCOUNTABLE FOR THE POST AND MUST BE PROMPT AND ON TIME. THE SOLDIER MAY NOT LEAVE POST UNTIL HE IS RELIEVED BY ANOTHER SOLDIER‚ WHO WILL THEN CARRY THE SAME RESPONSIBILITIES. THE
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The Profession of Business Administration There are many responsibilities involved in Department Management. You must have an education and hold certain skills to be successful in this career field. There are promotions available and salary increases if you earn them. You should have adequate communication skills and practice a lot of self-discipline and possess self-control. The main responsibilities of Department Managers are recruiting‚ training and managing staff. You are expected
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OTHER 985 No Comparable Course Human Physiology BIOL 261 BIO 141 AND BIO 142 OR BIO 144 AND BIO 145 OR BIO 140 AND BIO 144 AND BIO 145 Human Physiology Lecture and Lab OTHER 984 No Comparable Course Introduction to General‚ Organic‚
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Roy Speaker of Lok Sabha: Ms. Meira Kumar Chief Election Commissioner: Mr.V.S. Sampath Prime Minister of Pakistan: Mr. Raja Pervez Ashraf Head quarter of IRDA: Hyderabad Head quarter of National Insurance Co. Ltd: Calcutta Biggest private General Insurance Company: ICICI lombard Union Cabinet Minister for Railways: Mr. Pawan K. Bansal Union Cabinet Minister for External Affairs: Mr. Salman Khurshid Worlds highest mountain peak: Mount Everest Capital of Sikkim: Gangtok Central Minister
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Medication administration errors‚ though preventable‚ are a common problem. “One-third of all medication errors that cause harm to patients arise during medication administration (Bates et al.‚ 1995). Many nurses identify interruptions as a key factor contributing medication administration errors (Tang‚ Sheu‚ Yu‚ Wei‚ and Chen‚ 2007; Fry & Dacey‚ 2007). To enhance patient safety‚ effects of interruptions during medication administration must be evaluated. The purpose of this study is to evaluate
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Summary After three years bailed out by the federal government‚ General Motor Co. set a goal of making $10 billion a year which is an unthinkable goal. In 2012‚ GM report 2011 net income about $8 billion and its highest ever campare to 2010 with gain nearly twice which is $4.7 billion are growth in China and strong profit in North America. GM also aims over next several years to raise its profit margin to 10% from current margin of about 6% and would be among the highest in the auto industry. The
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Q. The Forest Research Institute is situated at - 1) Nagpur 2) Mysore 3) Dehradun 4) Ernakulam Answer- 3) Dehradun Q. Most of the unemployment in India is - 1) Technological 2) Cyclical 3) Frictional 4) Structural Answer- 4) Structural Q. Which one of the following has launched guidebook on standards fir exporters? 1) UNIDO 2) RBI 3) SEBI 4) IBA Answer- 1) UNIDO Q. Which of the following is called the pink City of India? 1) Lucknow 2) Kolkata 3) Jaipur 4) Kota Answer- 3) Jaipur
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THE SIX RIGHTS OF DRUG ADMINISTRATION Right Drug Many drugs have similar spellings and variable concentrations. Before the administration of the medication‚ it is imperative to compare the exact spelling and concentration of the prescribed drug with the medication card or drug profile and the medication container. Regardless of the drug distribution system used‚ the drug label should be read at least three times: 1. Before removing the drug from the shelf or unit dose cart. 2
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