Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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visitors to the Island have increased‚ the occupancy rate for hotels has dropped significantly. The tourism climate had left Regal Carnation Hotel with an opportunity to reinvent or reposition itself among their competitors in Guam. The Regal Carnation Hotel has many internal issues to overcome as poor customer service‚ poor management‚ and poor property upkeep. Overview of Key Issues and Root Causes Vacationers were upset with their hotel experience on the Island of Guam. A number of symptoms
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Leadership and culture Strategic intent: Strategic intent refers to the sense came up with by the leaders‚ which of their expected achievement and direction of the company (Pearce & Robinson‚ 2015). Good Hotel is known for its intent to be the first hotel with conscience‚ which guides the hotel with “positive approach‚ environmental sensitivity and philanthropy” to inspire the “good in us all”. JdV’s leadership is consistent with Good Hotel’s intent through the safety and green programs as well as
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CASE STUDY OPERATING PROCEDURES OF HOTEL ALIMARA Introduction We decided to do our project on Hotel Alimara in Barcelona. We have interviewed the F&B manager and Front Office manager to get some information about operating processes. From Front Office processes we have chosen the check-out and from the F&B we have chosen the order making process. Objectives The objective of our work is to analyze and compare functions and operating
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Amaraa Hotel Amaraa is a hotel which comes under hospitality and tourism sector. This is a budget hotel with 70 rooms and 1 lounge located in Gurgaon‚ India. I have worked as a hotel manager in this hotel with 20 employees. This hotel basically targets the business cliental as maximum companies are situated near to this hotel. This hotel started in 2017 and have a tie up with OYO rooms which provide business to this hotel by selling rooms of Amaraa hotel on their website. Description At Amaraa‚
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CLINIC MANAGEMENT SYSTEM NOORUL HUDA BINTI NOORLY This report is submitted in partial fulfillment of the requirements for the Bachelor of Computer Science (Database Management) FACULTY OF N ORMATION AND COMMUNICATION TECHNOLOGY UNIVERSITI TEKNIKAL MALAYSIA MELAKA 2007 ABSTRACT Clinic Management System for UTeM is a system that can help the clinic to manage their daily activity. This system help reduce the problems occur when using the manual system. This system enables doctors
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BACKGROUND OF THE STUDY According to Franklin (2013)‚ Management Information System is an organization that requires managing themselves that provides information efficiently and effectively. Management Information System are computer systems that used for managing five primary components which are Hardware‚ Software‚ Data‚ Procedures‚ and People including individuals‚ groups or organization. One of the examples of the Management Information System is Salon Management System. “A beauty salon
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Generic Benchmarking Worksheet Task A: Problem/Opportunity Statement Instructions for Task A: In the Response row‚ write out the problem/opportunity statements for the scenario for each of the team members. Response to Task A: Global Communications will meet our customer and shareholders’ needs by creating by creating win-win partnerships that stimulates product expansion. Global Communications will meet our customer needs by product globalization and customer service superiority
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First Philippine Republic From Wikipedia‚ the free encyclopedia Jump to: navigation‚ search República Filipina Philippine Republic | Unrecognized state | ← ← | 1899–1901 | → → | | Flag | Anthem Himno Nacional Filipina | Location of Filipinas in Asia | Capital | Malolos‚ Bulacan (Official) January 23‚[1] 1899-March 29‚ 1899 San Isidro‚ Nueva Ecija March 29‚ 1899-May 9‚ 1899 Palanan‚ Isabela September 6‚ 1900-March 23‚ 1901 | Language(s) | Spanish | Government
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KOFORIDUA POLYTECHNIC PATIENT MONITORING SYSTEM (A CASE STUDY AT POLYTECHNIC CLINIC‚ KOFORIDUA) FOR HND COMPUTER NETWORK MANAGEMENT STUDENT’S NAME: WESONO FELIX 04/2010/582D DITSA‚ JONAS CUDJOE 04/2010/561D DATE: 6TH MARCH‚ 2013 COMPUTER SCIENCE DEPARTMENT AWARD ……………………………………………………………………………….. TENTATIVE TITLE (OR FINAL TITLE): …………………………………………… …………………………………………………………………………………………… APPROVED BY HEAD OF DEPARTMENT COMPUTER SCIENCE Signature Date: ………………………………………
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