CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
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A Project Report On “CHANGES IN TELECOM INDUSTRY IN THE LAST 6 MONTHS (TELECOM)” ANNAMALAI UNIVERSITY Submitted to: [pic] BECAUSE BECOMING SUCCESSFUL CAN BE TAUGHT A division of NIS SPARTA LTD‚ Anil Dhirubhai Ambani Group Company AHMEDABAD In partial fulfillment of academic requirement of the MBA & PGPM Programme‚ year – 2011-2012 DEVELOPED BY: PARSHU H ATTIGUDDA MBA & PGPM APP NO: 271259 INTRODUCTION The research is based on the quality of services that
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that wants to succeed needs to have a well-defined strategy. We at Nestle believe in this philosophy and in this short presentation‚ I will help you understand exactly what a competitive strategy is and what it entails. My presentation is based solely on the ideas of strategy guru Michael Porter as represented in his 1996 article “What is strategy?” In determining what a strategy is‚ it is important to differentiate between competitive strategy and operational effectiveness. Whereas operational
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Instructor Mr. Md. Farhan Faruqui recommended us to prepare a report on "Warid Telecom" which will be regarded as the Term Paper for the summer 2007 semester. The report was supposed to find linkage among real-life advertisements by Warid Telecom and the theories taught in the classes of the course of Consumer Behavior. Statement of the Problem: The report will try to answer the following questions:  Is Warid Telecom applying the theories of Consumer Behavior in their marketing activities
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Benchmarking: An International Journal Emerald Article: Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis Vineeta Nigam‚ Tripta Thakur‚ V.K. Sethi‚ R.P. Singh Article information: To cite this document: Vineeta Nigam‚ Tripta Thakur‚ V.K. Sethi‚ R.P. Singh‚ (2012)‚"Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis"‚ Benchmarking: An International Journal‚ Vol. 19 Iss: 2 pp. 219 - 238 Permanent link to this document: http://dx
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the msrket strategies Anik Telecom established in Year 1996 and mainly focus on mobile phone chargers and mobile phone batteries‚ Inverter‚ IPS‚ UPS‚ AA‚ AAA Alakaline and Li-Ion Battery‚ Energy Saving Lamp‚ Electric Fan‚ Solar Home System and other Telecommunication Material and Equipment which used for various application‚ such as Mobile Phone‚ Household Applications. To establish a successful company Anik Telecom had to set a strong and clear stategy and those marketing strategy can be divided
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Porters Five Forces Model & the Airline Industry Robert Warren 6/11/2011 Abstract Having conducted research on Porter’s Five Forces Model and the current business climate of the airline industry‚ I will be analyzing the industry using the Five Forces Model. Porter’s Five Forces model is a highly recognized framework for the analysis of business strategy. Five forces are derived from the model that attempts to determine the competitive intensity‚ competitive environment and overall
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Generic Benchmarking Worksheet Task A: Problem/Opportunity Statement Instructions for Task A: In the Response row‚ write out the problem/opportunity statements for the scenario for each of the team members. Response to Task A: Global Communications will meet our customer and shareholders’ needs by creating by creating win-win partnerships that stimulates product expansion. Global Communications will meet our customer needs by product globalization and customer service superiority
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Generic Criticism What is Generic Criticism? * Foss (2009) defines generic criticism as “the assumption that certain types of situations provoke similar needs and expectations” (p. 137). * According to Oliver and Duff (2012)‚ “Genre can be defines as a pattern of communication that conforms to community norms. Genres are not fixed‚ but are constantly evolving and emerging.” (p. 373) * According to Northrop Frye‚ genre studies are not just about classification‚ he believes that "the
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Alternatives to Generic Typologies in SHRM 1 ALTERNATIVES TO GENERIC STRATEGY TYPOLOGIES IN STRATEGIC HUMAN RESOURCE MANAGEMENT Clint Chadwick Peter Cappelli Management Department The Wharton School University of Pennsylvania 3620 Locust Walk‚ Suite 2000 SH-DH Philadelphia‚ PA 19104 phone: (215) 898-6598 fax: (215) 898-0401 Forthcoming in Wright‚ Dyer‚ Boudreau‚ and Milkovich (eds.)‚ Research in Personnel and Human Resources Management‚ Greenwich‚ CT: JAI Press. Alternatives to Generic Typologies
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