THE INDIGO AIR : FIXING THEIR PROBLEMS AT KOLKATA AIRPORT Indigo Air is the one of the prominent low cost airlines operated from India. ➢ a single passenger class ➢ a single type of aero plane commonly the Airbus A320 or Boeing 737‚ reducing training and servicing costs. ➢ a simple fare scheme‚ such as charging one-way tickets half that of round-trips (typically fares increase as the plane fills up‚ which rewards early reservations) ➢ unreserved seating (encouraging passengers
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Singapore Airlines is one of the key players globally within the airline industry. It has employed a set of core strategies which seek to combine excellent customer service with high rates of profitability. Using the SWOT analysis tool defined by Jobber (2001) it is a useful task to look at SIA’s competitive strengths that contribute to increasing shareholders value. As mentioned above the high quality of its customer service is one of the strengths of SIA and its brand image of ‘Singapore Girl’
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IndiGo is India’s largest airline with a • market share of 29.7 per cent as of July 2013 as well as the • country’s largest low fare carrier. IndiGo is • the fastest growing low cost carrier in the world (source: CAPA). IndiGo has a simple philosophy: • offer fares that are always low‚ flights that are on time‚ and a courteous‚ hassle-free travel experience. IndiGo’s On Time Performance is one of the best in India. IndiGo’s • Technical Dispatch Reliability is 99.91% making it the airline
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Serena Jameka Williams was born on September 26‚ 1981 in Saginaw‚ Michigan. Her parents are Richard and Oracene William’s. Serena was the youngest out of five girls. Serena and her sister Venus both participated in tennis while growing up. Serena’s father was a sharecropper from Louisiana. He read books and watched videos to teach Serena and Venus how to play. When Serena turned three she practiced for two hours on a court not far from her whome with her father. Serena’s father Richard Williams moved
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On October 24‚ 1978‚ President Carter signed into law the Airline Deregulation Act. The purpose of the law was to effectively get the federal government out of the airline business. By allowing the airlines to compete for their customers’ travel dollars‚ was the thinking‚ that fares would drop and an increased number of routes would spring up. Expected Results The results of airline deregulation speak for themselves. Since the government got out of the airline business‚ not only has there
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the company as the #1 Friendliest Airlines. According to their website their aim is: “To get the passengers to their destination safely and comfortably with a laugh or two along the way”. It is their attitude that caught our attention and encouraged us to analyze it in a deeper matter. The organization allows their employees to be innovative and individual with their daily tasks and duties. This ensures a pleasant work environment for the employees who then provide a good service to the customers
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Case Study of Airbus Amy West‚ Kylie Herriman‚ Gerrie Johnson‚ Ruth Littleton OPS/571 November 14‚ 2011 Doug Spunaugle Case Study of Airbus Introduction Airbus was first established as a consortium in 1967 when the French‚ German‚ and British government created a consortium to build European aircrafts. The originating goal was to challenge the American domination in the aerospace industry. They are headquartered in Toulouse‚ France
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Southwest Airlines Organizational Behavior & Communication Paper Erica Sepulveda Communications for Accountants/Com 530 January 30‚ 2012 Southwest Airlines Organizational Behavior & Communication Paper Airlines‚ such as Southwest Airlines‚ strive to provide the best customer service that they can offer to keep their customers happy. A prospective Southwest passenger may probably make their reservation by calling the customer service number‚ logging on
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handling in U.S as shown in Error: Reference source not found (swissport 2015). The Error: Reference source not found represent simple ground handling model which refers to U.S model as airline takes main role of ground handling operation (Smith 2001). US model is based on airline ground handling and the airline provide services and equipment. EU model is different to U.S model in terms of operation handler (Ashford 2013). Airport runs ground handling service by
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References: Ben-Yosef‚ Eldad. (2005). The Evolution of the US Airline Industry: Theory‚ Strategy and Policy. Studies in Industrial Organization: V.25. Publication: Springer Gasson‚ S. (2003). The Impact of E-Commerce Technology on the Air Travel Industry. Pennsylvania: Idea Group Iacobucci‚ D. (2010). Marketing
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