Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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Marketing concept The marketing concept holds that the key to achieving organizational goals consists of the company being more effective than its competitors in creating‚ delivering‚ and communicating customer value to its chosen target markets. The marketing concept rests on four pillars: target market‚ customer needs‚ integrated Marketing and profitability. . The selling concept takes an inside-out perspective. It starts with the factory‚ focuses on existing products‚ and calls for heavy selling
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27. a Assume that employers and workers agree that real wages should rise by 2% next year. If inflation is expected to be 2% next year‚ what will workers ask for in regard to wages next year? From the question we know that employers and workers want to raise real wages by 2%. But inflation will be 2% in next year. Actually‚ the employers and workers do not changer their real wages‚ so they shod ask for the real wages rise to 4%. b If inflation is expected to be 4% next year‚ rather than
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Demand and Elasticity Linear demand curve: Q = a – bP Elasticity: E d = (ΔQ/ΔP)/(P/Q) = -b(P/Q) E d = -1 in the middle of demand curve (up is more elastic) Total revenue and Elasticity: Elastic: Ed < -1 ↑P→↓R (↑P by 15%→↓Q by 20%) Inelastic: 0 > Ed > -1 ↑P→↑R (↑P by 15%→↓Q by 3%) Unit elastic: Ed = -1 R remains the same (↑P by 15%→↓Q by 15%) MR: positive expansion effect (P(Q) – sell of additional units) + price reduction effect (reduces revenues because of lower price (ΔP/ΔQ)/Q)
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Analysis of the Three Plans for Reconstruction The American Civil War‚ lasting from 1861-1865‚ was the most severe military conflict the country had seen; it involved the United States of America (the Union)‚ and eleven secessionist Southern states (the Confederate States of America). The war was the upshot of decades worth of political‚ social‚ and economic conflict between the agricultural South‚ which produced mainly cash crops such as cotton‚ tobacco‚ and sugarcane‚ and the industrial North
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among society in reference to crime. Starting around 1980 there was noticeable increase in crime rates in the U.S.. In many of these cases it was noted that these individuals were in fact repeat offenders. So‚ on March 7‚ 1994 California enacted the Three-Strikes and You’re Out Law. This laws and other laws like it are currently being utilized today all around the Untied States. This law was first backed by victim’s rights advocates in the state to target habitual offenders. The reason California holds
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Iyman almaliki Homework 2 MBA FEMALE SECTION Question 1 page 93 • Law of Demand ▪ As price increases‚ the quantity of the product demanded decreases‚ and as price decreases‚ and the quantity demanded increases - an inverse relationship exists between the price and the quantity demanded. • Law of Supply ▪ As price increases‚ the quantity of a good or service a supplier is willing to offer will increase‚ and as price decreases‚ the quantity supplied will decrease
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Chief executive Alan Guernier said‚ “Tamani Hospitality & Leisure combines Islamic and wholesome values with passion for creativity‚ innovation and excellence to deliver globally recognised and respective hospitality and leisure brands.” CONCEPT OF THE HOTEL Tamani Hotel Marina is fabulous 5-star residence and one of the tallest all-suites hotels in Dubai. Combining luxurious comfort and unparalleled service. Beautifully located on the Marina‚ this contemporary residence offers a sophisticated
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Supply and Demand Simulation The University of Phoenix online simulation entitled "Applying Supply and Demand Concepts" starts with the description of a fictional small town‚ Atlantis‚ and the rental market for two bedroom rental apartments. Below we will discuss the key points of supply and demand covered in the simulation‚ and by David Colander in the Book Economics‚ along with real world examples and results for the simulation. In this simulation the reader is a property manager for GoodLife
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