empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial
Premium Employment
Employee Engagement In an organization‚ employee engagement is necessary for a successful business. It is important that employees are happy with their positions and this is usually determined on how they are led by their superiors. This paper will discuss what employee engagement is the reasons why low employee commitment exists‚ ways to involve employees‚ types of employee engagements‚ and lastly‚ a model that will help one realize the importance of understanding how a happy staff of people
Premium Human resource management Employment Human resources
paid jobs in the UK Compare your salary to the ten best paid jobs in the UK‚ according to official figures. Comments 10 well paid jobs for 2030 ’Sexy’ science grads make spoof video Absenteeism in the workplace | Absenteeism in the workplace is probably one of the most difficult areas of employee discipline to control. This is usually because the problem is seldom properly monitored - supervisors ignore it on the basis that the employee won’t get paid for the day anyway
Premium Employment Labour relations Trade union
SUMMER TRAINING PROJECT REPORT ON “EMPLOYEE ENGAGEMENT IN TECH MAHINDRA‚ NOIDA Submitted for the partial fulfilment towards the award of the degree of Master of Business Administration (mba) of Mahamaya Technical University‚ Noida SUBMITTED BY: (BATCH: 2012-2014) UNDER THE SUPERVISION: Department of MBA DECLARATION I hereby declare
Premium Mahindra Group Tech Mahindra Mahindra Satyam
CIPD Managing & Leading People Employee Engagement Contents Page Introduction 2 Principles of Employee Engagement 3 Employer & Employee benefits of employee engagement which might accrue to the employees and to the employer 5 Opposing arguments which might be put forward against the implementation of employee engagement 7 Specific employee engagement practices and techniques which‚ in my opinion‚ would be most beneficial to achieving
Premium Employment Management
A STUDY ON EXTENT OF EMPLOYEE ENGAGEMENT (A STUDY CONDUCTED FOR WNS) PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS TWO YEAR POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION By PREETI AGARWAL Under the Guidance of PROF. MANIKA Mount Carmel Institute of Management Banglore 560 052 2010- 2012 Certificate Certified that this dissertation is based on an original project study conducted by Ms. Preeti Agarwal under my guidance. She has attended all the
Premium Human resource management Management Human resources
conditions in which they are entitled (Armstrong‚ 2009). The argument will focus on: how to keep the talented employees? This essay refers to some methods and the keys factors to attract talented employees. Why employee retention? Hiring an employee is only a first step. Building awareness of the importance of the employee retention is essential. The costs associated with employee turnover can include lost customers and businesses as well as damaged morale (The Wall Street Journal). In addition
Premium Maslow's hierarchy of needs Motivation Abraham Maslow
INTRODUCTION Employee welfare means a planned programme of activities or schemes that lead to the benefits of employee‚ in practical sense the above meaning is not exhaustive. According to the report of the Royal Commission Labour‚ the term welfare as applied to the industrial worker is one which must necessarily provide and is having different interpretation in one country from another‚ according to the different social customs‚ the degree of industrialization and educational development of the
Premium Pharmaceutical industry Drug discovery
CHAPTER – I INTRODUCTION 1.1 OUTLINE OF THE PROJECT: A job analysis is a step-by-step specification of an employment position ’s requirements‚ functions‚ and procedures. Just as a seed cannot blossom into a flower unless the ground is properly prepared‚ many human resource management (HRM) practices cannot blossom into competitive advantage unless grounded on an adequate job analysis. Successful HRM practices can lead to outcomes that create competitive advantage. Job analyses
Premium Statistical hypothesis testing Null hypothesis Statistical tests
IMPACT OF EMPLOYEE SATISFACTION ON CUSTOMER SATISFACTION OF T MOBILE UNITED KINGDOM Table of Content 1. Introduction 4 1.1 Background of Research 4 1.2 Introduction of T Mobile 5 1.3 Objectives of The Research 6 1.4 Purpose
Premium Customer Customer service Employment