Customer Relationship Management: A Framework‚ Research Directions‚ and the Future Russell S. Winer Haas School of Business University of California at Berkeley April 2001 Introduction The essence of the information technology revolution and‚ in particular‚ the World Wide Web is the opportunity to build better relationships with customers than has been previously possible in the offline world. By combining the abilities to respond directly to customer requests and to provide the customer
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Sometimes giving up seems easier than trying. It is very frustrating when the paper has to be just right. There cannot be any mistakes or any unaccepted marks. These are things you have to know. My father told me "You got it‚ do not let frustration get the best of you." Normally I would ball the paper up and start all over again. There was a blockage in my mind where I could not get the inspiration that I needed. This has to be one of my best papers yet. I have to win first place. Staying calm and
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Chapter #9 Summary: New Directions in Planning Theory Susan S. Fainstein Susan S. is professor of urban planning and acting program director in Columbia University. In this article she discusses and critiques contemporary planning theory in terms of its usefulness in addressing what I believe to be its defining question: what is the possibility of consciously achieving widespread improvement in the quality of human life within the context of a global capitalist political economy. She examines
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Analyse how one or more symbols were used to present an important idea or ideas. In The Truman Show‚ directed by Peter Weir‚ three recurring symbols were used to present important ideas. These motifs; the dome‚ the circle and the chest present important themes‚ such as entrapment‚ repetition and an extreme invasion of privacy. These motifs are evident throughout the film‚ and reinforce the superficial nature of Truman’s life. The dome; the enclosure where Truman has lived his whole life; presents
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Animal Farm and The Truman show are two different forms of text‚ Animal Farm is a book written by George Orwell‚ and is about animals on a farm rebelling against the human owers and deciding to run a small society on their own. Whilst The Truman Show‚ directed by Peter Weir‚ is a movie about a man who grows up and lives inside a dome for the purpose of a TV show. Truman has no knowledge of this until the movie nearly ends‚ this is when he decides to escape. Although these are two completely different
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What important elements have helped to create distinctive and effective visual impacts in The Shoe-Horn Sonata and ONE other related text of your own choosing? Prescribed Text: The Shoe-Horn Sonata Related Text: The Truman Show The utilization of elements used by John Misto in The Shoe-Horn Sonata and Peter Weir in The Truman Show help the audiences create distinctive and effective visual images. The elements used are Projected Images‚ Symbolism‚ Use of Interviewers‚ Sense of truth / Overcoming
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DISADVANTAGES OF GIVING INTERNATIONAL AID TO POOR COUNTRIES For the past years‚ rich countries have been playing a vital role in giving poor countries a large amount of money. Even though‚ some of this money was premeditated for improving the lives of the poor households‚ much of it has vanished or made no discrepancy. International aid refers to voluntary transfer of capital‚ good or services from one country to another. This essay will focus on the advantages and disadvantages of giving international
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ask these questions: Should we give money to beggars? Should we be indifferent to them? Both questions are important and may have their reasons. Giving money to beggars differs from being indifferent to them. The purpose of this essay is to contrast the emotion of the givers‚ the living of the panhandler and their rights. First‚ let’s talk about giving money to beggars. One of the effects of it is happiness: it makes us feel good‚ eager and may be powerful because we help one person to rise up again
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Due Friday‚ November 15th at 1155 PM Kayla and Zhejia have always wanted to start their own consulting firm. Kayla and Zhejia have the opportunity to purchase an existing consulting firm for 500‚000. The purchase price of 500‚000 would be allocated 400‚000 for the existing businesss building and 100‚000 for the land on which the building sits. They plan to work for 15 years and then retire after selling their business to new owners. Start-up costs would include 40‚000 in working capital which
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millions of children. Since 2002‚ aid has helped: forty million children go to school in Africa‚ ensure around 4 million fewer children under five will die this year compared to 1990‚ rebuild countries‚ such as Sierra Leone‚ following civil war. By not giving aid‚ there is the widening of the classes: between rich and poor. Income inequality in Africa is a prevalent occurrence‚ particularly in South Africa. This is a huge problem facing African nations where the gap
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