Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010 | Resource Type: Articles/Knowledge Sharing | Category: General | Author: k. senthamilarasu | Member Level: Silver | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation : 4. Annual Income
Premium Bank Online banking Cheque
Question 2 Please apply the PEST analysis to the Wal-Marts case study. "The secret of successful retailing is to give your customers what they want. And really‚ if you think about it from your point of view as a customer‚ you want everything: a wide assortment of good-quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly‚ knowledgeable service; convenient hours; free parking; a pleasant shopping experience." - Sam Walton (1918-1992) Wal-Mart is the
Premium Supermarket Retailing Discount store
The Global Pharmaceutical Industry In the pharmaceutical industry market segments can be found depending on the criteria used. For example‚ geographically there are three main market segments (the Triad accounting for 80% and with the strongest growth): The United States of America‚ Europe and Japan with the main future segment being the least developed countries. Another way of classifying the market segments that the pharmaceutical industries face is by those products directed to primary care
Premium Pharmaceutical industry Pharmacology Generic drug
MKT 204 Principle of Marketing 2 Individual Assignment Fast food industry Swot Analysis Name: Ting Ze Kai ID: I11008551 Section: 5K1 Lecturer: Mr CHEAH SIN CHYE Table of Contents Company Background | 3 | PEST Analysis | 4-9 | 4Ps Strategies | 10-11 | References | 12-13 | Appendix | 14 | Company Background McDonald is a largest chain of hamburger fast food restaurants in the world. Approximately 68 million customers in 119 countries daily are served. The birth of McDonald began with Raymond
Premium Fast food Hamburger Fast food restaurant
ASIA PACIFIC UNIVERSITY OF TECHNOLOGY AND INNOVATION BUSINESS ENVIRONMENT (ABUS001-3-1) GROUP ASSIGNMENT BUSINESS ANALYSIS OF MOROCCO STUDENT NAME: MUKTADIR AHMED CHOWDHURY (TP028335) MOHAMED TAUSIF SHAIKH (TP028207) EFAZ AHMED (TP028309) MUHAMMAD SHOAIB (TP028023) INTAKE CODE: UCD1F1203 LECTURER NAME: TEE CHEE HOONG HAND OUT DATE: 4th APRIL 2013 HAND IN DATE: 2nd MAY 2013 Contents Acknowledgement 3 INTRODUCTION 4 Importing and Exporting 5 Ferrying 5 Oil 5 Phosphate 5 POLITICAL 6 Economy
Premium Morocco
PEST analysis Political Government of Malaysia had set rules and several regulation to obtain halal license‚ under Shariah law. It is necessary to have that license in order to attract malay customer. In addition‚ the license which is used to govern the operation of business is set up in order to protect the buyers and the sellers. Economy Economics in Malaysia is expected to grow from 2011 to 2014 according to the Economist Intelligence Unit. The real gross domestic product is expected to reach
Premium Malaysia Demography Selangor
tailored to the target customer. The major difference between the Ghanaian banking sector and the foreign banking sector is about customer consciousness and service concept. Overseas banking have a greater history in customer relationship management. As the banks in the West are under a relative competitive environment‚ they have accumulated substantial experience in the aspect of customer service. On the other hand‚ since the banking sector in Ghana has just opened to the market‚ some
Premium Customer service Customer relationship management Customer
number of banks of both national and foreign banks reached 61 banks‚ which shows the success of the financial services in the UAE. We also analysis the external macro-environment that affects all firms of industry‚ PEST analysis is a short form of Political‚ Economic‚ Social‚ and Technological factors that should be considered for any foreign investment. We have analysis for Ms Prakesh all those factors and we found that the UAE is a very suitable for open a business because it have a developed and increased
Premium Bank United Arab Emirates Abu Dhabi
APPRAISAL ON WORKING CAPITAL IN BANKING INDUSTRY BY BRIDGET OMOTAYO EMMANUEL ABSTRACT This work is an appraisal on working capital in banking industry. A hundred and twenty questionnaires were distributed among people and managers from selected banks in Nigeria. Interviews and surveys were also conducted. Primary and secondary data were used in the analysis. Tables and percentages were used as the instrument of analysis. It was observed therefore that working
Premium Bank
There are two main situational analysis techniques that are used within the industry to do this‚ SWOT and PEEST. Mintzberg and Waters (1985) wrote about the importance of an error free strategy formulation allowing for the most efficient path to be taken when achieving the chosen objective. With the use of a multitude of academic sources and my own notes I shall reveal the importance of this in relation to British Airways’ decision-making process. SWOT analysis The acronym SWOT highlights the
Premium Marketing Marketing plan Strategic management