2011 RBC Financial group LESAGE Quentin SUBIRANA Paul [CUSTOMER PROFITABILITY AND CUSTOMER RELATIONSHIP MANAGEMENT AT RBC FINANCIAL GROUP (ABRIDGED). ] [Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.] 1) Evaluate RBC’s customer strategy. Unlike most banks‚ RBC Royal
Premium Customer relationship management Marketing Customer service
Spring 2010 Ameritrade - Harvard Case Study Background: Ameritrade Holding Corporation is securities brokerage services and technology-based financial services firm from the United States. The company was founded in 1971 and is headquartered in Omaha‚ Nebraska. “Ameritrade MERITRADE for self-directed retail investors; TD AMERITRADE Institutional that provides brokerage and custody services; trading platforms that enables research and analysis; a suite of education
Premium Stock Rate of return Preferred stock
efficient retailing and distribution make it an attractive partner for traditional voice carriers. The report evaluates Skype’s core strengths and concludes it is recommended to pursue integration as part of an established cable and DSL provider. Case Problem Since its inception in 2003‚ Skype’s core business has been constantly changing and continues to evolve. One of its owners‚ eBay is planning on getting rid of Skype‚ a purchase that had never fit quite well into its auction business (Coles
Premium Skype Strategic management Disruptive technology
The Harvard Management Co. and Inflation-Protected Bonds TIPS and Risk Management: How can you combine regular (nominal) Treasuries and TIPS to build a hedge portfolio that has exposure to inflation risk‚ but not to real interest risk? To hedge bond portfolio that has exposure to inflation risk‚ one could simultaneously take long positions in TIPS and short positions in nominal Treasuries with equivalent terms to maturity. To be specific‚ if the inflation increases‚ TIPS are likely to outperform
Premium Investment Bonds
face serious penalties‚ legal fees‚ and even go to jail. In support of exclusions from gross income relating to discharge of indebtedness‚ Stevens v. Commissioner 2008 is a primary example as the court case was held in the United States Tax Court. Gerard Stevens was held responsible for determining a $21‚323 deficiency in his Federal Income Tax for 2003 and the argument was whether Stevens failed to include in income his discharge of indebtedness or if he was liable for the accuracy-related penalty
Premium Tax Taxation in the United States Taxation
Cinemex Cinemex is a Mexican venture started by two Mexicans (Dávila and Fastlicht) and one American (Heyman) entrepreneurs‚ which met while doing their MBA degree at Harvard University. The venture consisted in creating a new cinema experience‚ including more screens and movie prints (4-14) per theater‚ excellent seating/service and outstanding projection and sound presentations never seen before in Mexico. 1. Defining the Problems There are several decisions that need to be done as Cinemex is
Premium Mexico Mexican American United States
Case Interco Introduction Interco is a shoe company founded in 1911. Its business has spread to other product through acquisitions. Equity analysts saw Interco as a conservative company that was not highly leveraged leading to high financial flexibility. This allowed the firm to repurchase share and make acquisitions when the opportunities were there. Interco has four major divisions; Apparel Manufacturing‚ General Retail Merchandising‚ Footwear Manufacturing and Retailing and Furniture and Home
Premium Management Learning Investment
Davison is a major American motorcycle manufacturer‚ and dominated the U.S. heavy weight motorcycle market. In 2000m Harley produced 204‚500 motorcycles a 15.5% increases over 1999. Relative to other major motorcycles producers‚ Harley had more modest global presence. Despite its strong focus on the American market‚ it recently increased its presence in Europe by fine-tuning some bikes to fit European taste. Experts consider Harley-Davison the prototypical example of a “lifestyle” company. The choice
Premium Motorcycle Harley-Davidson Marketing
Fiserv Case Marketing stretegy MBA 2012-2013 - - - - - Valentino De Girolamo Eleonora Stentella Matteo Turchetti Vincenzo Di Lecce Filippo Antonio Pisano Introduction Goals to reach • Make a good market segmentation to define how to invest and to which customers • Understand consumers perceptions and modify their approach to e-billing • Implement an effective communication strategy without increasing the budget and maximizing the results. Customers definition • Direct customers
Premium Marketing Electronic commerce Payment systems
economic globalization‚ the global wine market was experiencing a revolution and the competition between the Old World and New World was changing extensively. Many corporations of wine producers form the Old World‚ for example‚ France and Italy‚ etc. found that themselves constrained by restrictive industry regulations‚ embedded practices and traditions‚ and complex legislation‚ and these restrictions of the Old World wine produces provided many opportunities for these wine corporations from Australia
Premium Wine Terroir Chardonnay