Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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Genetically modified (GM) crops refer to the extraction of genes from one foreign sources such as other plants or animals. World food crisis also refers to the people who are unable to get food for their own consumption. The GM crops will solve the current world food crisis as they are resistant to key diseases as pest and is able to withstand greater somatic extremes and poorer soils. GM crops are also able to stay fresh longer. An example is the pest-resistant corn the was created by inserting
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Vodafone UK Customer Satisfaction Introduction In the business industry‚ it is important to gather customer to make the product and services sold. Therefore‚ keeping a customer is difficult in the business when it is in the starting stage. A business will find it harder to find prospective and loyal customer when operating abroad. And because of the economic problem that many countries are facing now‚ another challenge was revived; how to keep the customer? The Customer Satisfaction
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The extraordinary success of NUMMI over GM can be attributed to NUMMI becoming a learning organization‚ and bears evidence to Senge’s description on learning organizations. The words of Ray Stata “The rate at which organizations learn may become the only sustainable source of competitive advantage” ring true in every aspect in considering the NUMMI vs GM case. The following factors played a key role in developing a ‘generative’ learning approach in NUMMI‚ a key source of its competitiveness:
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exposures (translation exposures). Second‚ GM aims to minimize the management time and costs dedicated to global FX management. The company employs a passive FX management strategy since an internal study determined that the investment of resources in active FX management had not resulted in significant outperformance of passive benchmarks. The third objective is to align FX management with the firm’s core automotive business. The passive policy adopted by GM is to hedge 50% of all significant foreign
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IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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INTRODUCTION Genetically modified foods (GM foods or biotech foods) are foods made from genetically modified organisms (GMOs)‚ specifically‚ genetically modified crops. GMOs have had specific changes introduced into their DNA by genetic engineering techniques. These techniques are much more precise than mutagenesis (mutation breeding) where an organism is exposed to radiation or chemicals to create a non-specific but stable change. Other techniques by which humans modify food organisms include selective
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Summary of three articles A. GMO FACTS What are GMOs? - Genetically modified organisms are living organisms whose genetic material has been artificially manipulated in a laboratory through genetic engineering‚ or GE. - This relatively new science creates unstable combinations of plant‚ animal‚ bacteria and viral genes that do not occur in nature or through traditional crossbreeding methods. - To withstand direct application of herbicide and/or to produce an insecticide. - GMO is accompanied by
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more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other
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What is GM food? Genetically modified food (GM food‚ or biotech food) refers to any food or food ingredient that is‚ or is derived from‚ an organism in which the genetic material has been modified using modern biotechnology. How does GM food be produced? Nowadays‚ scientists can identify and modify genes controlling specific characteristics using modern biotechnology. They use a variety of biotechnology‚ such as biochemical "scissors" to cut the DNA sequence at a specific place‚ and then select
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