INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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Executive Summary GM plans to release a new 5 door sedan‚ extended range electric vehicle which will be known as the Volt‚ a promotional image can be seen on the report title page. Our goal is to achieve 100% customer satisfaction so our focus will be on product quality; The Chevy Volt‚ an advanced technology with standard equipment features. We will be the first automobile company to enter this specific industry so to take advantage of our launch of the most fuel efficient car that we will do
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pursuing uniqueness for the sake of being different. Differentiation is about understanding customers and how GM ’s product can meet their needs. To this extent‚ the quest for differentiation advantage takes us to the heart of business strategy. The fundamental issues of differentiation are also the fundamental issues of business strategy: Who are GM ’s customers? How does GM create value for them? And how does GM do it more effectively and efficiently than anyone else? Because differentiation is
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MEASURING POVERTY INCIDENCE IN BARANGAY 591‚ MANILA _______________________________________ An Undergraduate Thesis Presented to the Faculty of the College of Political Science and Public Administration Polytechnic University of the Philippines Sta. Mesa‚ Manila _______________________________________ In Partial Fulfillment of the Requirements for the Degree Bachelor in Political Science __________________________________________ By: Diaz‚ Carlo R. Calucag‚ Kristine Dela Cruz‚ Mary
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1.0 Introduction GM was the world’s largest automaker and‚ since 1931‚ the worlds sales leader. In 2001‚ GM had unit sales of 8.5 million vehicles and a 15.1% worldwide market share. Founded in 1908‚ GM had manufacturing operations in more than 30 countries‚ and its vehicles were sold in approximately 200 countries. In 2000‚ it generated earnings of $4.4 billion on sales of $184.6 billion. Table 1:GM Consolidated Income Statement GM’s global operations gave rise to significant currency risk
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Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
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INTRODUCTION General Motors Company (GM) is known as one of the world’s top automakers that do business in more than 157 countries. By providing quality vehicle security‚ and information services‚ GM is always listed as one of the best choices that customers from different ages and social classes tend to pick. But recently‚ due to poor management decision‚ the recession of 2008‚ and its inability to be flexible to change and the loss of market share to foreign competitors‚ GM filed for Chapter 11 reorganization
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Old Navy and Piperlime. Every day‚ Gap Inc. looks for new ways to connect with customers around the world‚ providing value to their shareholders and to make a positive contribution in the communities where Gap Inc. does business. Gap Inc brands have a simple‚ common purpose: "to make it easy for people to express their personal style" (Gapinc.com 2007). Gap Inc. constantly evolves each brand to better meet their customers ’ needs through innovative and inspiring design; through convenient and engaging
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some of the benefit to US customers and thus taking some of GM’s market share. This will impact GM’s top and bottom line. However‚ GM has a difficult decision regarding managing this risk. GM can quite easily justify hedging its transaction exposure to yen‚ as well as its yen denominated assets and liabilities. However‚ taking measures to manage currency risks stemming from competitive exposure is tricky because of various reasons: • Difficulty in accurately measuring exposure‚ leading to high
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