Continental Airlines Storytelling Workshops Definition Development of line managers’ ability to cast corporate strategy as a story boosts emotional engagement of managers and staff. Company Profiled Industry: Airlines FY2005 Sales: US$11.2 Billion Headquarters: Houston‚ Tex. Applicability This practice may be of interest if any of the following are true: Our internal messaging is bland or fails to engage our employees. Our managers are uncomfortable or ineffective in appealing to employees’ emotional
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working for Continental Airlines in the year 1994. It’s unfortunate that the above description couldn’t be rightly called an exaggeration of how awful Continental’s situation was at that time because it actually accurately depicts it. Founded over more than 80 years ago as Verney Speedlines‚ Continental’s pioneers Walter T. Varney and his partner Louis Mueller would probably turn in their graves if they ever lived to see the state that their creation is in. Most would look at Continental and would
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Case Study: Continental Airlines Q.1. What is the business benefit of the Call Miner system? Provide some additional example beyond those discussed in the case? To provide better service and market analysis successfully in an increasingly complex and information-rich society‚ company must need to use technology. There are several business benefit of this technology. Technology such as CallMiner has different kind of benefit in different areas such as sales and marketing‚ customer service etc
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Assignment 4 Case 7.2 Revenue Recognition Associated with Frequent Flier Miles Continental Airlines: Revenue is deferred and recognized when transportation is provided • Revenue is realized‚ and earned. The carrier has performed its duty‚ the service has been preformed. The amount of the claim is known AMR (American): Revenue is deferred and recognized over the period approximating mileage credits are used • Because there is no actual way of knowing when/if mileage will be used‚ it is not
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Gordon Bethune case study Manager skills. Motivation- Gordon Bethune ensured that each employee would receive a cheque for $65 every month that Continental was in the top five in on-time performance and a $100 cheque every month if they were in the top 3 for on-time performance. Communication –Gordon made a toll free number for all the co-workers so that if they had a complaint or issue they could address it. He also gave out his personal voicemail number and would usually return them. Treat
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McLeod Bethune was an African American educator that founded Bethune Cookman College in the early 1900’s‚ one of the first historical black colleges. Dr. Bethune also founded the National Council of Negro Women; this organization is essentially responsible for representing the international concerns of black women and it also gives black women the understanding of their goals for social justice‚ equality and human rights through united‚ constructive action. Beyond education Dr. Bethune helped bring
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Continental Airlines: Outsourcing IT to Support Business Transformation Prepared by Neils Christensen and Keri Pearlson As the Texas sun began to set‚ Janet Wejman‚ the Chief Information Officer for Continental Airlines looked out the window of her Houston-based office and considered what her next move should be. It was now November 1996 and while she had only been with the company for a few months‚ she faced a dilemma relating to the airline’s information technology outsourcing agreement with
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Information technology is an emerging form of management and operating technique that is vital to many organizations and institutions. The purpose of information technology and the management of its systems were implemented as a primary task of supporting decision makers with the help of proficient data bases and storage capabilities. Thus‚ Information Systems are often looked upon as efficient and essential in the commercial world‚ especially within the United States. However‚ a great number
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Bethune consists of nine residence halls‚ Joyner‚ Curtis‚ Ja-Flo‚ Lee‚ Thomas‚ Bronson‚ New Bronson‚ Moore‚ and Meigs hall. Five halls are reserved for girls and the other four are for boys. All nine of the residence halls have history behind each one of them. The first year a student attends Bethune-Cookman University it’s mandatory as a freshman to live on campus in one of the residence halls listed above. Typical halls that most students prefer would be Joyner hall for females and Bronson hall
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Optimizing Pilot Planning and Training for Continental Airlines Summary Continental Airlines is the fifth largest airline based on passenger volume in United States. It provides over 1‚100 daily flight services to five continents. Effective manpower planning is a key component for the success of Continental Airlines. It is essential for Airline Company to adjust its need for pilots constantly in different position in response to new market opportunities‚ changing passenger demand‚ acquisition
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