Case 1-3 Canyon Ranch Should Canyon Ranch in the Berkshires develop a clear customer relationship management strategy and make it a cornerstone of its positioning as a preeminent destination spa. Canyon Ranch in the Berkshires has been a profitable business for the affluent customer since 1989. Following in the footsteps of the original location that opened in 1979 in Tucson Arizona by priding themselves on their exceptional customer service and ability to reach each customers individual needs
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Leadership Approach Jason Remington LDR/531 October 26‚ 2012 Mike Kraynik Situational Leadership Situational leadership is an adaptive form of management introduced by Kenneth Blanchard and Paul Hershey in 1969 (Schlosser‚ 2012). This specific leadership style requires
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BUS 802 MODULE 1 NATIONAL OPEN UNIVERSITY OF NIGERIA SCHOOL OF MANAGEMENT SCIENCES COURSE CODE: BUS 802 COURSE TITLE: ECONOMIC THEORY 1 BUS 802 ECONOMIC THEORY COURSE GUIDE BUS 802 ECONOMIC THEORY Course Team Dr. J.O. Onyemaechi (Course Writer/Developer) NOUN Dr. A. O. Fagbemi (Course Editor) Dr. C. I. Okeke (Programme Leader) - NOUN Dr. O. Adenuga (Course Coordinator) - NOUN NATIONAL OPEN UNIVERSITY OF NIGERIA 2 BUS 802 MODULE 1 National Open University of Nigeria Headquarters
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PROJECT 802 LAN STANDARDS The IEEE 802 Standard comprises a family of networking standards that cover the physical layer specifications of technologies from Ethernet to wireless. IEEE 802 is subdivided into 22 parts that cover the physical and data-link aspects of networking. The better known specifications include 802.3 Ethernet‚ 802.11 Wi-Fi‚ 802.15 Bluetooth/ZigBee‚ and 802.16. All the 802.11 specifications use the Ethernet protocol and Carrier Sense Multiple Access with Collision Avoidance
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The land of rugged canyons is Mesa Verde Southwestern Colorado. Were the first discovered in the late 19th century for the archeologists and Native Americans (tradicional image of the peaceful Anasazi). The Anasazi people started to farm this area of the American Southwest as early as 1 A.D. (this part of the Southwest is know as the four corners‚ the place where Arizona‚ Colorado‚ Utah‚ and New Mexico)‚ they lived in small scattered villages‚ mesas and in the valleys. On the middle of the 13th
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you fulfill your fiduciary duties to the company’s shareholders? Canyon Ranch 1. What is the value of customer information to Canyon Ranch? 2. As CIO‚ how would you make the case for customer relationship management (CRM) and business intelligence (BI) systems at Canyon Ranch? 3. What impact would you anticipate these systems to have on the Canyon Ranch strategy and capabilities? 4. What advice do you have for Canyon Ranch executives? Business Intelligence Software at SYSCO 1. What
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Canyon Ranch Answers Parth Gandhi 1. What is the value of customer information to Canyon Ranch? Ans. To Canyon Ranch‚ customer information is must in order to implement their business model successfully. The value that it gives to the business is that it understands customer’s unique wants and give alternatives that will allow each guest to rach their individual goals. This is essential for Canyon Ranch to reach its mission to “inspire people to make healthy living‚ turning hopes and
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1. What type of products/services does Canyon Ranch provide? How unique they are compared with competitors in the industry? What’s the nature of its customers? Where does the competition come from for Canyon Ranch? • Canyon Ranch’s product and services are broken into two categories‚ a destination resort and a spa club. The destination resorts are divided into three revenue generating departments. They are health and healing‚ hotel and spa. Each area offers a wide array of products and services
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Due September 22‚ 2009 1. What is the value of customer information to Canyon Ranch? To Canyon Ranch‚ customer information is vital in order to successfully implement their business model. The value that it provides to the business is the ability to understand each customer’s unique needs and provide appropriate alternatives that will allow each guest to achieve their individual goals. This is essential for Canyon Ranch to attain its mission to “inspire people to make a commitment to healthy
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1. Problem Statement: Canyon Ranch has proven itself to be the undisputed leader in the destination segment of the spa industry. However‚ due to increasing competitive forces in the market‚ Canyon Ranch must address ways to sustain its business by maintaining its competitive advantage and further growing the business. 2. SWOT Analysis: STRENGTHS: • Proven market leader o 25 years in the business o Widely recognized as gold standard in spa industry • High attention to service with
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