Lesson 1. What is Operations Management –Management of the conversion process which transforms inputs such as raw material and labor into outputs in the form of finished goods and services. Historical Development of O.M • Prior to 1900 –Cottage industry produced custom-made goods. –Watt’s steam engine in 1785. –Whitney’s standardized gun parts in 1801. –Industrial Revolution began at mid-century. • Scientific Management (Frederick W. Taylor) –Systematic approach to increasing worker productivity
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Non-Performing Assets NPA is a loan or an advance where: i) Interest and /or instalment of principle remain overdue for a period of more than 90 days in respect of a term loan ii) The account remains ‘out of order’ for a period of more than 90 days in respect of an overdraft or cash credit iii) The bill remains overdue for a period of more than 90 days in case of bills purchased and discounted iv) Any amount to be received overdue for a period of more than 90 days in respect of other accounts
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Table of Contents Introduction 2 Company Background 2 Operations‚ inputs and outputs of HMV 3 Business Processes of HMV 4 Structured Decision making 5 Semi-structured decision making 6 Unstructured decision making 6 Strategic radar plotting technique 8 Goal setting analysis and what if analysis 9 Forecasting and Trend Prediction 11 Data Analysis with SPSS 12 Descriptive statistics - Frequencies 12 Descriptive statistics - Descriptive 13 Descriptive statistics – Explore
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PRODUCTION AND OPERATIONS MANAGEMENT Second Edition KANISHKA BEDI Assistant Professor Universitas 21 Global Bangalore OXFORD UNIVERSITY PRKSS Contents Preface to the Second Edition Preface to the First Edition Acknowledgements 1. Introduction to Production and Operations Management Products and Services 2 The Product/Process Continuum 7 The Transformation Process 8 Production and Operations Management 10 Product Design 13 Process Design 16 Automation 18 The Production Manager 21 POM in
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Nike‚ Inc. : Case Study in Operations Management MGT 441 Prepared for: Dr. Davidson‚ Concord University Prepared by: Jeremiah Nelson Johnathan Coleman Emily O’Dell December 4th‚ 2012 Introduction Low-cost‚ time-efficient manufacturing of goods is a key feature of a successful production company in today’s competitive global economy. Operations management‚ often abbreviated in the business world as OM‚ is defined as “...the set of activities that creates value in the form of goods
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served on honorary basis. The Club operated on an annual budget of over RM10 million. The operation of the Club was complex. It employed a work force of more than hundred persons to run the day-to-day activities. The work force was headed by the General Manager (GM). Under him there were 11 functional departmental managers or executives. The departments were finance‚ food and beverages (F&B)‚ golf operation‚ course maintenance‚ membership‚ administration & human resources‚ support service‚ marketing
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The Four Vs of Operations Introduction According to Slack‚ Chambers & Johnston (2010)‚ the goal of any organization whether public‚ private‚ service‚ industrial or retail operations is to make most effective use of its operations while ensuring that its customers are satisfied with the quality‚ cost‚ availability and even quantity of services or goods. The means to achievingthis are to efficiently produce goods and services through effective business processes‚ production functions and controls
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Supply Chain Modeling: Manufacturing and Warehousing Instructor : Spyros Reveliotis Summer 2003 Solutions for Homework #1 Chapter 1 Operations and Productivity DISCUSSION QUESTIONS 1. Define Operations Management in your own words. Operations management can be defined as the field that deals with the effective and efficient design and operation of the transformation processes that provide the various goods and services.. 2. Consider the potential contribution of information sciences
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the operation manger in call centers and discussed how there challenges are increases in contrast of traditional call centers and how the different modals help them in this uncertain and ever changing situation of call centre in new era The paper starts with introduction and then compromises on 6 sections Includes Traditional call center operations management problems‚ demand modulation‚ technology-driven innovations‚ human resources issues that affect call centers‚ call center operations with
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CASE: HARD ROCK CAFÉ MGT 215 OPERATIONS MANAGEMENT OBJECTIVES AND SCOPE The activity provides different objectives; one of the main objectives is to be able to work within a group. This may seem like something easy‚ but different complications may also arise along the road. That is why it was very important for us to choose the right groupmates to ensure efficient results. But the more specific objective of the activity is to learn what it takes
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