Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system needs someone
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Unit 4222-232 1.1 Outline the anatomy and physiology of the human body in relation to the importance of correct moving and positioning of individuals. The anatomy which is the physical structure of the body and the physiology which is the normal functions of the body help us to move our limbs. Muscles work like leavers and this allow the bones at a joint to work like hinges. When moving someone it is important to remember that the muscles can only move the joint as far as the bone will
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good practice in handling information in health and social care settings Outcome 1 Understand requirements for handling information in health and social care settings identify legislation and codes of practice that relate to handling information in health and social care • data protection act 1998 • freedom of information act 2000 • human rights act 1998 • Caldicott Principles Summarise the main points of legal requirements and codes of practice for handling information in health
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Recently in the remote rain forests of Tanzania‚ a major herpetological breakthrough was discovered. As a group of field Biologists continued their studies they came across a beautiful and remarkable snake‚ Antheris Matildae (Matildas Horned Viper). What is remarkable about this species is it evolved just about 2.2 million years ago from Atheris Ceratophora (Usambara bush viper)‚ and is just now being discovered. Antheris Matildae is restricted to a very small area of just under 100 square miles
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Conflict Handling Styles Josephus J. Ellie (2012) Generally speaking‚ conflicts are relevant to any human existence. What is worthy of note is how these conflicts‚ when they occur‚ are managed or handled‚ because they would mean so much for the success or failure of the organization. For example‚ if an organization is to achieve its objective‚ it must be willing and able to handle conflicts in a functional manner. Organizational conflicts are the discords that arise when the goals‚ interest
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Manual Handling Short Test Pass Mark 1 10 out of 12 Question What is manual handling? a) b) c) d) Answers Pushing‚ pulling‚ bending‚ stretching‚ lifting Only lifting Using machines Any lifting done by a man 2 Which is the MAIN piece of a) The Electricity at Work Regs 1998 legislation that applies to manual b) The Provision and Use of Work Equipment Regs 1998 handling? c) The Manual Handling Operations Regs 1992 d) The Health and Safety at Work Act 1974 3 What
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Unit 4222-245 Understand the context of supporting individuals with learning disabilities (LD 201) Level: 2 Credit value: 4 UAN: K/601/5315 Unit aim The unit explores the meaning of learning disability and considers issues closely linked with learning disability support. These include an awareness of how the attitudes and beliefs of others affect individuals who have learning disabilities. The unit introduces themes of inclusion‚ human rights‚ advocacy‚ empowerment and active participation
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GENERAL WORKING AND DESCRIPTION OF COAL HANDLING PLANT In thermal power station‚ Coal is a principal fuel and hence a careful thought is given to the design and layout of the coal handling plant. As the consumption of coal is very large‚ the design and layout of a coal handling plant should be simple but robust with a view to reduce the maintenance and running cost to the lowest possible figure consistent to reliability. Mode of Coal Transportation : Coal is brought to the power station by three
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Britain; American citizens would see them as patriots because they formed this country. The American colonists thoroughly disapproved with being ruled and taxed. The colonists felt unfairly taxed‚ watched over‚ and ignored in their attempts to address grievances. Religious issues rose‚ and economics were the essence of many issues. The colonist didn’t pay near as much taxed as the people that lived-in Britain‚ colonists had no representation in the British Parliament. To tax them without offering representation
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Manual Handling The way procedures are performed The practice of inadequate Manual handling is one of the most frequent risks that many people are approached with in all workplaces. The aim is to provide each individual with the knowledge and skills needed to perform Manual handling in the appropriate ways. We need to identify potential hazards and use the training knowledge to implement strategies to eliminate or reduce the risk to prevent injuries occurring. (Major workplace Hazards
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