Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms
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Public sector has an influence in tourism business. To begin with‚ it is essential to outline the main policy instruments used by governments in order to manage tourism. Youell (1998‚ pp 44-46) states‚ that: "public bodies influence tourism sector either directly‚ through ministry with responsibility for tourism and the NTO‚ which include: provision of infrastructure‚ information services and creation of tourist attractions and facilities. Or‚ indirectly‚ through foreign policies and legal controls
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management trainee. The study is basically confined to the banking industry. The aim of the study is to understand the products and services of Kotak Mahindra bank designed for the productive customers in retail banking‚ compared to the other public sector bank like Punjab National Bank (PNB). This study will help us apply our classroom learning to understand how things work practically in the real world. The world of banking has assumed a new dimension at dawn of the 21st century with the advent
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RESEARCH PROPOSAL ON A COMPARATIVE STUDY ON MARKETING OF FINANCIAL SERVICES IN PUBLIC AND PRIVATE SECTOR COMMERCIAL BANKS INTRODUCTION Marketing as a concept was generally associated with tangible goods like consumer and manufactured goods. Gradually the principles of marketing were applied to businesses intangible goods also like financial services. Banks as providers of financial services had a monopoly in providing service to customers‚ in the early years of banking business. Even though
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1. Introduction Grievance may be any genuine or imaginary feeling of dissatisfaction or injustice which an employee experiences about his job and its nature‚ about the management policies and procedures. It must be expressed by the employee and brought to the notice of the management and the organization. Grievances take the form of collective disputes when they are not resolved. Also they will then lower the morale and efficiency of the employees. Unattended grievances result in frustration‚
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Compare and Contrast Public Schools vs. Private Schools Eng 121 Prof. Nathaniel Miles Millard November 8‚ 2010 Public school or private school for your children? You will see there are no clear-cut answers or conclusions. Public schools have their advantages and disadvantages. Private schools offer an alternative. Which works best for you? That’s the real question which you have to answer. Let’s compare: My daughter‚ now an adult‚ attended private school and public school‚ therefore‚ I
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EMPLOYEE GRIEVANCES & DISCIPLINE [pic] In industrial context the word grievance is used in industrial context to designate claims by workers of a Trade Union concerning their individual or collective rights under an applicable collective agreement‚ individual contract of employment‚ law‚ regulations‚ work rules‚ custom or usage. Such claims involve questions relating to the interpretation or application of the rules. The term “Grievance” is used in countries to designate this type of claim
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to the surface an issue that has long been vigorously debated across the country. “Are prisoners being treated properly and‚ more specifically‚ is it ethical to engage prisoners in work that involve various harmful undertakings‚ for the sake of private sector prison investors?” Regular Reps reports that there are over two dozen grand prison investors – gluttonous businessmen who are earning billions off prisoners’ labor (Dono‚ Regular Reps). The question of whether or not prisoners should work has
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Home-School vs. Public/Private School There are many different views on which kind of schooling is better. Some people believe that homeschooling is the best way to educate their kids‚ or traditional public schools are the way to go. There are some parents that believe that paying the extra cost of private school is the best bang for the buck for their kid’s education. Home schooling has become more and more popular in that last 40 years. Back in the 1970’s no one even heard or knew what it was
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Public Policing Versus Private Security When comparing private security to public law enforcement there are both many similarities and differences (COPS‚ 2012). Private security is paid by a private company or agency‚ whereas public policing is paid by government salaries and taxpayers (COPS‚ 2012). Public police officers have the authority to enforce laws and protect and serve society (COPS‚ 2012). Private security officers are paid to protect private property
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