Unlike Incident Management metrics like "percentage solved within target time"‚ Problem Management metrics are typically not included explicitly in Service Level Agreements (SLAs). Setting up a Known Error Database (KEDB) is another key activity. A Known Error is a Problem that has a documented root cause and workaround or solution. The KEDB maintains information about problems (i.e.‚ isolation and resolution procedures) and the appropriate workarounds‚ scripts‚ references to
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Synthesis of Salicylic Acid Experimental Data: 1. Mass of methyl salicylate used: 0.232 g 2. Theoretical yield of salicylic acid: 0.211 g 3. Volume H2SO4 added‚ with units (drops or mL): 3mL 4. Mass of crude salicylic acid obtained: 0.250 g 5. Volume of water used as recrystallizing solvent: 2 mL 6. Mass of purified salicylic acid: 0.134 g 7. Percent yield of purified salicylic acid from reaction: 63.5% 8. Melting point of purified product: 158-160 oC 9. Name of NMR solvent used and
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1. Explain what counselling is and some of the common errors made by counsellors. What are the ingredients of non-verbal attending in counselling? People seek help from counsellors for a vast number of reasons‚ which may be because‚ they are unhappy‚ in distress‚ need to make a decision‚ cannot cope‚ feel life upsets them‚ have experienced a bereavement‚ undergoing a divorce‚ cannot manage their life and they may be frightened. Counselling includes direct work with clients
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The Portrayal of Women in The Comedy of Errors Through the centuries‚ women have tried to be equal to men. From their position in the place of work to voting rights‚ women have struggled to gain equal rights. In Shakespeare’s play The Comedy of Errors‚ women are very present. Shakespeare presents two important women: Adriana and Luciana. They are each portrayed differently. Adriana represents the feminist point of view and Luciana‚ the anti-feminist. To begin‚ Adriana is the most present female
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Sarah Khan Bivins-5th April 20th‚ 2013 Protein Synthesis Every day‚ you take in an abundance of different biomolecules; one of them being proteins. Have you ever wondered how proteins are made? They don’t just grow from a tree or fall from the sky‚ they are made through a process called protein synthesis. Protein synthesis is broken up in two two steps: transcription and translation. Transcription starts inside the nucleus when the DNA is unzipped by helicase. Following that‚ the mRNA nucleotides
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Synthesis of Aspirin Learning Goals 1. To synthesize aspirin from salicylic acid and acetic anhydride. 2. To purify the crude product by Recrystallization. Introduction Most drugs are chemical compounds which are described as "organic compounds" because they are comprised primarily of the elements carbon‚ hydrogen and oxygen. The present experiment will be the synthesis of a familiar organic compound called aspirin. The common chemical name is acetylsalicylic acid. Aspirin‚ the
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Synthesis of Aspirin Name: Xuanyi Li Teaching assistant: Deirdre Zwilling November 15‚ 2009 Purpose: To synthesize aspirin‚ a common analgesic drug‚ via nucleophilic acid-catalyzed substitution reaction of salicyclic acid with acetic anhydride. The whole reaction is catalyzed by phosphoric acid. (The experiment involved three parts: The synthesis of aspirin‚ the isolation and purification of aspirin‚ and the estimation of the purity of the final product.) [pic] Procedure[1]: A mixture
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Medication Errors: A Literature Review your name here Pharmacology 2 teachers name here September 17 2008 The American Society of Hospital Pharmacists define a medication error as “episodes of drug misadventure that should be preventable through effective systems controls involving pharmacists‚ physicians and other prescribers‚ nurses‚ risk management personnel‚ legal counsel‚ administrators‚ patients and others in the organizational setting‚ as well as regulatory agencies and the
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EXERCISE 11 SYNTHESIS OF ASPIRIN MARAVILLA‚ Ana Mikaela B Group 4 CHEM 40.1 1L Date performed: September 30‚ 2013 Date submitted: October 7‚ 2013 VI. RESULTS AND DISCUSSION Aspirin is prepared by the esterification of salicylic acid with acetic anhydride under acidic conditions. The phenol group in salicylic acid is replaced by a carboxyl group through electrophilic substitution. The mechanism for the reaction can be summarized
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Separation of a Carboxylic Acid from a Neutral Compound by Extraction Reference: Smith‚ Chapter 2 (Acids and Bases) Introduction Carboxylic acids and phenols are two families of organic compounds that contain carbon‚ hydrogen and oxygen‚ and also react with water to yield an excess of hydronium ions over hydroxide ions. Pure water has a pH of 7‚ which means it has a hydronium ion concentration‚ [H3O+] of 10-7 M (M = molarity‚ moles/Liter). The hydronium ions in pure water come from the self-ionization
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