OPENING CASE QUESTIONS Information Systems are Central at Grocery Gateway 1. What information systems are used at Grocery Gateway to help them make decisions? Would you classify these systems as TPS‚ DSS‚ or EIS? * The web site acts as a TPS as it supports customer transactions. * Logistic Management System is a mostly a DSS with some aspects of an EIS incorporated into it as analyzing some of its data can lead to strategic decisions. 2. How do these systems support operational‚
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Grocery Gateway: Customer Delivery Operations Background: Grocery Gateway was founded in 1997‚ by Bill Ni Nardo. In 2001‚ Grocery Gateway was Canada’s largest direct online grocer‚ providing a selection of 6‚500 items from the GroceryGateway.com website. Nature of the Business: Grocery Gateway offers food products with a delivery service competing in the grocery industry. The service is offered to residents in the Greater Toronto Area (GTA)‚ which is the largest urban area in Canada.
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Problem Statement Grocery Gateway would like to increase their deliveries from 2.7 to 4 per hour. Dominique Van Voorhis‚ vice president of industrial engineering and operations systems‚ must provide recommendations for improving and optimizing the delivery operations. Situation Analysis Background Grocery Gateway‚ founded in 1997 by Bill Nardo‚ is Canada’s largest direct online grocer and provides its services to residents of the Greater Toronto area (GTA). The company provides approximately
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OPER3160 Grocery Gateway Case Study Executive Summary To: Al Sellery‚ CEO‚ Claude Germain‚ Chief Operating Officer From: Dominique Van Voorhis‚ Vice-President of Industrial Engineering and Operations Systems Subject: Customer Delivery Operations Issue: Grocery Gateway would like to increase their deliveries from 2.7 to 4 per hour and provide recommendations for improving and optimizing the delivery operations. To optimize delivery operations‚ two solutions are recommended. One‚ an upgrade to the
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Doorstep: Home Delivery of FMCG Goods Executive Cover Memo To: Z. Rehman From: Rahul Gupta Varun Sharma Manoj Saroliya Pooja Yadav Ritesh Kumar Nancy Mehra U R Gautam This is to recommend the immediate construction and operation of website selling FMCG (Fast Moving Consumer Goods) to tap the latent demand in market. BACKGROUND: As per recent survey done by ASSOCHAM‚ online retail industry is likely to be worth of Rs.7000 crores by 2015. Current status of online retail industry is worth Rs
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Marketing Plan Phase II – Grocery Delivery Eric Delgado‚ Karen Easley‚ Mary Balderramos‚ Melanie Deutsch‚ and Randy Fordyce MKT/421 July 25‚ 2011 Denise Levith Marketing Plan Phase II – Grocery Delivery The idea of Wal-Mart’s proposed delivery service is an extraordinary way to provide customer service to its customers‚ but just like all other fantastic ideas there must be a plan in place. Though it may sound simple to implement the service‚ it is essential to make sure that certain planning
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SERVICE: Providing Customers with Grocery Deliveries 1. Target Market: a. Seniors (lack of mobility or available transportation) b. Handicap individuals c. People who are too busy to get to the grocery store d. People who are willing to pay for this service ➢ How to satisfy the target needs? ➢ Determine range of delivery service 2. What costs will be needed and what rate a. Vehiclemaintenance‚ gasoline
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Final Summary Paper Gateway was a class that I thought had some moments where it was very useful and others that I didn’t think were as helpful. You and Emily are very approachable people‚ and I feel that if I had a problem or question‚ I could talk to either of you and y’all would be more than willing to help. Overall‚ I’m happy with the class‚ and I think that other freshman students need to consider taking it. I felt that the textbooks readings weren’t necessary for the class. You could not
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Customer contributions and roles in service delivery Mary Jo Bitner Arizona State University‚ Tempe‚ Arizona‚ USA Customer contributions and roles 193 Received June 1996 Revised January 1997 William T. Faranda University of Virginia‚ Charlottesville‚ Virginia‚ USA Amy R. Hubbert University of Nebraska-Omaha‚ Omaha‚ USA Valarie A. Zeithaml University of North Carolina‚ North Carolina‚ USA Introduction Service experiences are the outcomes of interactions between organizations‚ related
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Remote Gateway Secure‚ cloud-based ‘gateway’ to the SWIFT network Alliance Remote Gateway is Alliance Gateway in the cloud Alliance Remote Gateway – May 2013 – PUBLIC 2 What is Alliance Remote Gateway? Customer premises Customer premises HSMs Alliance Gateway Back-office applications Alliance Connect Replace your Gateways‚ SNLs‚ HSMs Alliance Access or Alliance Entry Alliance Connect* Customer premises SWIFT Alliance Remote Gateway * All
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