monopolized the telecommunications industry. With the advent of cellular technology coming in two competing standards—GSM (European) and CDMA (American) standard‚ further wrested the monopoly from PLDT which was then purely a fixed wire line provider. SMART and Globe adopted GSM technology to provide mobile voice services while PILTEL chose CDMA. By the year 1997‚ it was clear that GSM was going to be the de facto standard of mobile telecommunications thus SMART and Globe became the dominant players
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Reading Between the Lines: PREPARING FOR THE CIVIL SERVICES EXAMINATION Designed‚ Written and Compiled by Nikhil Pavan Kalyan‚ IAS Contributions by: Ravi Shankar Shukla‚ IAS Shena Aggarwal‚ IAS Vibhu Goel‚ IAS Ajay Singh Tomer‚ IAS Ramachandran R‚ IAS K Thavaseelan‚ IAS Anupam Saha‚ IAS Harshika Singh‚ IAS Bhuvnesh Pratap Singh‚ IAS Rukmani Riar‚ IAS Nitesh Patil‚ IAS Suhas Sivanna‚ IAS Prince Dhawan‚ IAS Surabhi Malik‚ IAS Mangeh Kumar‚ IAS Dr. Piyush Singla‚ IAS Rajanvir
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1. How else can Nordstrom continues to provide exceptional customer service and increase brand loyalty? Many retail stores strive to deliver great customer services to its consumer. No other store has been known recognized for it’s above and beyond services like Nordstrom. Nordstrom is the epitome of what customer services should be and has been for many years. Their customer services acknowledgements and supreme employee benefit incentives has landed them on the Fortune Magazine list of 100
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the best form of service that an individual or a group of volunteers can perform is community service. Generally community service is the thoughtful practices of people in order to better their environment and society. Actions such as helping the homeless‚ cleaning up after vandalized walls‚ providing food for the less fortunate‚ educating children with learning disabilities‚ recycling‚ and helping the aged are all forms of performing community service. A successful community service involves the best
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Origin of Service Tax: Dr. Manmohan Singh‚ the then Union Finance Minister‚ in his Budget speech for the year 1994-95 introduced the new concept of Service Tax and stated that ’’ There is no sound reason for exempting services from taxation‚ therefore‚ I propose to make a modest effort in this direction by imposing a tax on services of telephones‚ non-life insurance and stock brokers.’’ Service Tax has been introduced in order to explore new avenues for taxation and to bring more people into the
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Rs. 2.47 18‚519.44 (+1.13%) QUAD.BO QDTV:IN 42‚985 Rs. 4.98/2.16 61.226 cr. telephony (GSM and CDMA) services in the Punjab telecom circle. It was formerly part of the Himachal Futuristics Communications group‚ named HFCL Infotel and promoted by Anant Nahata. It started as a provider of landline services under the brand name ‘Connect’ in 2000. It launched CDMA services in 2007 and GSM operations in Punjab in 2010. The HFCL group held 36% in a joint- Valuation Ratios (Consolidated)
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Service Recovery: Online Shopping Mall in Korea Loyal customers are a vital asset of service companies. The most effective way to ensure repeat customers is to provide a product and service that meets or exceeds that customer’s expectations every time. Although this fact is important‚ effective application of recovery strategies may enable service mangers to maintain or even increase loyalty. Generally‚ good service recovery not only turns angry and frustrated customers into loyal ones‚ but it
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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FOOD SERVICE CUSTOMER SATISFACTION AND SERVICE STRATEGIES A Research Paper Presented to The Faculty of English Department College of Hospitality and Institutional Management Our Lady of Fatima University-Antipolo Antipolo‚ Rizal In Partial Fulfillment of the Requirements for the Course Hotel and Restaurant Management Villanueva‚ Jean Postrero‚ Rica Nava‚ Juan Francis Cas‚ Byrne Ran Navaja‚ Ireneaus March 2015 Chapter I INTRODUCTION A. Background of the Study During the
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GPS/GSM based train tracking system – utilizing mobile networks to support public transportation. Dileepa Jayakody‚ Mananu Gunawardana‚ Nipuna Wicrama Surendra‚ Dayan Gayasri Jayasekara‚ Chanaka Upendra‚ Supervisor‚ Rangana De Silva Abstract : The paper presents a solution implemented at Sri Lanka‚ to provide an intelligent train tracking and management system to improve the existing railway transport service. The solution is based on powerful combination of mobile computing‚ Global System for
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